Posted Apr 24, 2026
As a Customer Relationship Manager (CRM) at our jewelry manufacturing team in Jaipur, Rajasthan, your role involves building strong relationships with clients, enhancing customer experience, streamlining communication, and driving repeat and premium business opportunities. Key Responsibilities:
Manage and nurture strong relationships with existing B2B and High-Value clients. - Act as the primary point of contact between clients and internal teams (Design, Production, Logistics). - Understand customer requirements and ensure timely order updates & delivery coordination. - Develop and implement CRM strategies to improve customer retention and satisfaction. - Handle client feedback, resolve concerns promptly, and ensure service excellence. - Maintain accurate records of customer interactions using CRM software/tools. - Identify cross-selling and up-selling opportunities for premium jewellery categories. - Work closely with Marketing to execute customer engagement and loyalty programs. - Analyze customer trends and provide insights to management for business growth. - Monitor service metrics and create regular performance reports. Qualifications Required:
Bachelors degree in Business Administration, Marketing, or related field (MBA preferred)
5-7 years of proven experience in CRM, Client Servicing, or Customer Success roles
Experience in luxury or jewellery industry preferred
Proficiency in CRM tools and MS Office
Strong communication, negotiation & relationship-building skills As a Customer Relationship Manager (CRM) at our jewelry manufacturing team in Jaipur, Rajasthan, your role involves building strong relationships with clients, enhancing customer experience, streamlining communication, and driving repeat and premium business opportunities. Key Responsibilities:
Manage and nurture strong relationships with existing B2B and High-Value clients. - Act as the primary point of contact between clients and internal teams (Design, Production, Logistics). - Understand customer requirements and ensure timely order updates & delivery coordination. - Develop and implement CRM strategies to improve customer retention and satisfaction. - Handle client feedback, resolve concerns promptly, and ensure service excellence. - Maintain accurate records of customer interactions using CRM software/tools. - Identify cross-selling and up-selling opportunities for premium jewellery categories. - Work closely with Marketing to execute customer engagement and loyalty programs. - Analyze customer trends and provide insights to management for business growth. - Monitor service metrics and create regular performance reports. Qualifications Required:
Bachelors degree in Business Administration, Marketing, or related field (MBA preferred)
5-7 years of proven experience in CRM, Client Servicing, or Customer Success roles
Experience in luxury or jewellery industry preferred
Proficiency in CRM tools and MS Office
Strong communication, negotiation & relationship-building skills
Don't want to apply yourself?
Our team writes your resume, applies for you, preps you for interviews, and negotiates your offer.
Browse Jobs
By Role
By City