As a Senior Customer Engineer at FourKites, you will own the technical customer relationship end-to-end. Your responsibilities will include running discovery independently, designing integration and agentic workflow architectures for complex enterprise problems, and deploying solutions live with customers. You will write optimized, production-grade code at speed, grounded in strong data structures and algorithms fundamentals. Your role will involve bringing genuine innovation to hard problems, ensuring your solutions are technically sound, elegant, and often non-obvious. Additionally, you will be the primary technical contact for 24 major enterprise accounts, mentor FDEs on the team, and build the skills necessary to progress into Staff-level technical leadership. **Key Responsibilities:**
Own complex integration and AI agent implementations end-to-end for 24 enterprise accounts
Design integration architectures with explicit attention to error handling, retry logic, observability, failure recovery, and multi-system authentication
Design and deploy agentic AI workflows that orchestrate supply chain operations
Run customer discovery sessions independently
Use Claude, OpenAI, and other LLMs across the entire workflow
Represent FourKites from a technical lens during presales engagements
Perform code reviews on integration and AI workflow work from FDEs
Mentor FDEs
Identify reusable integration patterns and AI workflow templates for the team library
Collaborate with various teams to deliver seamless customer outcomes
**Qualifications Required:**
58 years of software engineering experience, with meaningful depth in integration engineering, system design, or a customer-facing technical role
Strong proficiency in Java and one or more of: Python or Ruby
Strong foundations in data structures and algorithms
Strong software design skills
Writes optimized code at speed
Innovative problem solver
Deep expertise in enterprise integration patterns
Hands-on experience designing and deploying agentic AI workflows
Proven ability to run technical discovery sessions with enterprise customers
Strong SQL proficiency
FourKites is the leader in AI-driven supply chain transformation for global enterprises, providing competitive compensation with stock options, outstanding benefits, and a collaborative culture. They are committed to creating an inclusive environment for all employees, celebrating diversity and offering multiple benefits including medical coverage, PTO days, home office setups, mental wellness support, ongoing learning opportunities, and more. As a Senior Customer Engineer at FourKites, you will own the technical customer relationship end-to-end. Your responsibilities will include running discovery independently, designing integration and agentic workflow architectures for complex enterprise problems, and deploying solutions live with customers. You will write optimized, production-grade code at speed, grounded in strong data structures and algorithms fundamentals. Your role will involve bringing genuine innovation to hard problems, ensuring your solutions are technically sound, elegant, and often non-obvious. Additionally, you will be the primary technical contact for 24 major enterprise accounts, mentor FDEs on the team, and build the skills necessary to progress into Staff-level technical leadership. **Key Responsibilities:**
Own complex integration and AI agent implementations end-to-end for 24 enterprise accounts
Design integration architectures with explicit attention to error handling, retry logic, observability, failure recovery, and multi-system authentication
Design and deploy agentic AI workflows that orchestrate supply chain operations
Run customer discovery sessions independently
Use Claude, OpenAI, and other LLMs across the entire workflow
Represent FourKites from a technical lens during presales engagements
Perform code reviews on integration and AI workflow work from FDEs
Mentor FDEs
Identify reusable integration patterns and AI workflow templates for the team library
Collaborate with various teams to deliver seamless customer outcomes
**Qualifications Required:**
58 years of software engineering experience, with meaningful depth in integration engineering, system design, or a customer-facing technical role
Strong proficiency in Java and one or more of: Python or Ruby
Strong foundations in data structures and algorithms
Strong software design skills
Writes optimized code at speed
Innovative problem solver
Deep expertise in enterprise integration patterns
Hands-on experience designing and deploying agentic AI workflows
Proven ability to run technical discovery sessions with enterprise customers
Strong SQL proficiency
FourKites is the leader in AI-driven supply chain transformation for global enterprises, providing competitive compensation with stock options, outstanding benefits, and a collaborative culture. They