Customer Service Representative

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday! Fiskars Germany GmbH CUSTOMER SERVICE REPRESENTATIVE MASS MARKET DACH (M/W/D) Die Fiskars Germany GmbH ist Teil der börsennotierten Fiskars Group mit Hauptsitz in Helsinki – ein global tätiger Markenanbieter mit hochwertigen und innovativen Produkten rund um Garten, Haushalt und Outdoor. In Deutschland liegt unser Schwerpunkt auf Garten- und Haushaltsprodukten. Zur Unterstützung unseres Sales- und Customer-Service-Teams suchen wir ab sofort eine engagierte Persönlichkeit als Customer Service Representative Mass Market DACH (m/w/d). DEINE AUFGABEN · Operative Koordination und Steuerung von Kampagnen über den gesamten Order-to-Cash-Prozess · Bearbeitung von Bestellungen, Retouren und Gutschriften in SAP · Monitoring und Nachverfolgung von Kampagnenaufträgen hinsichtlich Lieferterminen, Mengen und Service Levels · Bearbeitung von Kundenanfragen zu Produkten, Lieferungen, Reklamationen und Kampagnen · Enge Zusammenarbeit mit Vertrieb, Marketing, Supply Chain, Logistik, Finance und externen Dienstleistern · Prüfung und Bearbeitung von Belastungsanzeigen sowie Klärung von Debitorenkonten · Pflege und Überwachung von Kundenstamm-, Preis- und EDI-Daten · Unterstützung der Key Account Manager und Außendienstmitarbeitenden im Tagesgeschäft · Mitarbeit bei der Optimierung von Prozessen und Systemen DEIN PROFIL · Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation · Mehrjährige Erfahrung im Customer Service, Vertriebsinnendienst, Sales Operations oder Order Management · Sehr gutes Verständnis der Order-to-Cash-Prozesse · Erfahrung in der operativen Koordination von Verkaufsaktionen, Kampagnen oder Promotionen · Erfahrung mit EDI-Schnittstellen und automatisierten Bestellprozessen von Vorteil · Grundlegendes Verständnis für Supply-Chain-, Logistik- und Abrechnungsprozesse · Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift · Gute SAP- und MS-Office-Kenntnisse · Strukturierte, proaktive und lösungsorientierte Arbeitsweise · Hohe Serviceorientierung und starke Kommunikationsfähigkeiten DAS ERWARTET DICH · Ein internationales Arbeitsumfeld mit starken Marken · Spannende und abwechslungsreiche Aufgaben mit Eigenverantwortung · Kurze Entscheidungswege und offene Kommunikation · Hybrides Arbeiten und flexible Arbeitsmöglichkeiten · Raum für persönliche und fachliche Weiterentwicklung START YOUR JOURNEY AT FISKARS GROUP Wir freuen uns auf deine Bewerbung mit möglichem Eintrittstermin und Gehaltsvorstellung Fiskars Germany GmbH Kölner Straße 10, 65760 Eschborn www.fiskars.de | www.fiskarsgroup.com Last day of application: 2026-06-04 ***** At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team: Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors. Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region. Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life. Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential. Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets. Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued. Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company. Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands. Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate. ***** Pioneering design to make the everyday extraordinary Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group's global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars. BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita's reported net sales were EUR 605 million. Already 50% of BA Vita's net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites. BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars' net sales were EUR 547 million. Read more: fiskarsgroup.com Pioneering design to make the everyday extraordinary Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group's global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars. BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita's reported net sales were EUR 605 million. Already 50% of BA Vita's net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites. BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars' net sales were EUR 547 million. Read more: fiskarsgroup.com