Program Manager Technical Documentation

As a Program Manager - Technical Documentation, your role involves leading the implementation and ongoing management of the industrial equipment documentation content management system. This strategic position aims to transform how technical information is created, managed, and delivered within the organization, ultimately enhancing equipment maintenance efficiency and customer satisfaction. Your ideal skill set should encompass a blend of technical knowledge in industrial equipment, expertise in content management, digital transformation, and program leadership. Key Responsibilities:

• Develop and execute the strategic vision for the digital transformation of technical documentation. - Build and lead cross-functional teams involving technical writing, IT, engineering, and field service. - Secure executive sponsorship and manage stakeholder expectations. - Define and track success metrics for the CMS implementation. - Establish governance frameworks and sustainability plans. - Lead the evaluation and selection of appropriate CMS technologies. - Oversee system architecture design and integration with existing enterprise systems. - Develop content models and metadata frameworks specific to industrial equipment documentation. - Establish standards for content structure, authoring, and publication. - Guide the migration of legacy documentation into the new system. - Design and implement efficient workflows for content creation, review, and publication. - Establish quality assurance protocols for technical accuracy and consistency. - Develop terminology management and localization processes. - Create feedback mechanisms to capture field insights for continuous improvement. - Implement change management processes to ensure user adoption. - Build and mentor a team of content strategists, technical writers, and documentation specialists. - Foster collaboration between engineering, service, training, and documentation teams. - Facilitate knowledge transfer between experienced technicians and documentation teams. - Partner with IT to ensure system performance, security, and scalability. - Collaborate with field service to optimize content for practical application. - Analyze system usage and performance metrics to identify improvement opportunities. - Stay current with industry trends in technical documentation and content management. - Lead ongoing enhancement initiatives based on user feedback and operational needs. - Develop roadmaps for integration with emerging technologies (AR/VR, IoT, AI). - Establish communities of practice to promote knowledge sharing. Education and Experience: