Officer, Customer Service Officer, Consumer Banking Group

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you. Responsibilities Provide exceptional customer service and support to clients, addressing their inquiries, concerns, and requests in a timely and efficient manner Assist clients with account-related transactions, such as account openings, closures, and updates Collaborate with cross-functional teams to ensure seamless service delivery and resolution of customer issues Maintain accurate and up-to-date records of customer interactions and transactions Identify opportunities to enhance the customer experience and provide feedback to the management team Adhere to the bank's policies, procedures, and regulatory requirements to ensure compliance Requirements Minimum of 1-2 years of experience in a customer service or client-facing role, preferably in the banking or financial services industry Strong communication and interpersonal skills, with the ability to interact with clients from diverse backgrounds Excellent problem-solving and decision-making abilities, with a focus on providing effective solutions Proficient in using various software applications and digital tools to support customer service activities Ability to work in a team environment and collaborate effectively with colleagues Commitment to providing exceptional customer service and a desire to contribute to the bank's growth and success Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Location: Bhimavaram Job: Operations Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named "World's Best Bank" by Global Finance, "World's Best Bank" by Euromoney and "Global Bank of the Year" by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named "World's Best Digital Bank" by Euromoney and the world's "Most Innovative in Digital Banking" by The Banker. In addition, DBS has been accorded the "Safest Bank in Asia" award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region's most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.