Posted May 5, 2026
As a Senior Systems Engineer specializing in Technical Architect CCaaS Application, your main responsibility will be designing end-to-end technical solutions to facilitate seamless, secure, and scalable customer interactions across voice and digital channels. You will work closely with business stakeholders, architects, infrastructure teams, and vendors to ensure that solutions meet business objectives, technical standards, and compliance requirements. Key Responsibilities:
Education & Experience:
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. - 5-8 years of experience in solution design, systems integration, or architecture within contact center or telephony environments. Technical Skills:
Strong understanding of CCaaS and on-prem contact center technologies. - Experience with SIP, VoIP, ACD, CTI, and call routing architectures. - Knowledge of APIs, web services, and middleware for system integrations. - Familiarity with cloud infrastructure. - Experience with CRM integrations. - Proficiency in call flow design tools and architecture documentation. Soft Skills:
Strong analytical and problem-solving skills. - Excellent communication and presentation abilities. - Ability to work in cross-functional teams and manage multiple priorities. - Strategic thinker with attention to operational detail. Preferred Qualifications:
Certifications in CCaaS platforms. - ITIL, TOGAF, or similar architecture framework certifications. - Experience in banking, insurance, or regulated industries. Key Responsibilities:
Design and document Contact Center and telephony solutions aligning with enterprise architecture principles and business needs. - Define integration patterns between CCaaS platforms and enterprise systems such as CRM and workforce management tools. - Develop call flow designs, IVR scripts, routing strategies, and interaction models. - Ensure scalability, reliability, and security in telephony and contact center architectures. - Translate business requirements into detailed technical design specifications.
Don't want to apply yourself?
Our team writes your resume, applies for you, preps you for interviews, and negotiates your offer.
Browse Jobs
By Role
By City