Technical Architect CCaaS Application
Posted May 5, 2026
As a Senior Systems Engineer specializing in Technical Architect CCaaS Application, your main responsibility will be designing end-to-end technical solutions to facilitate seamless, secure, and scalable customer interactions across voice and digital channels. You will work closely with business stakeholders, architects, infrastructure teams, and vendors to ensure that solutions meet business objectives, technical standards, and compliance requirements. Key Responsibilities:
- Design and document Contact Center and telephony solutions aligning with enterprise architecture principles and business needs. - Define integration patterns between CCaaS platforms and enterprise systems such as CRM and workforce management tools. - Develop call flow designs, IVR scripts, routing strategies, and interaction models. - Ensure scalability, reliability, and security in telephony and contact center architectures. - Translate business requirements into detailed technical design specifications. Qualifications:
Education & Experience:
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Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. - 5-8 years of experience in solution design, systems integration, or architecture within contact center or telephony environments. Technical Skills:
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Strong understanding of CCaaS and on-prem contact center technologies. - Experience with SIP, VoIP, ACD, CTI, and call routing architectures. - Knowledge of APIs, web services, and middleware for system integrations. - Familiarity with cloud infrastructure. - Experience with CRM integrations. - Proficiency in call flow design tools and architecture documentation. Soft Skills: