Customer Success Engineer, Federal (Maryland, US)

What You’ll Do

• Partner with Government customers to implement and customize VulnCheck intelligence data within their platforms and security workflows to meet their objectives. - Guide customers through integrations and automation of using VulnCheck APIs, CLI/SDK, and other platform components. - Provide technical onboarding, training, and best-practice guidance to help customers successfully adopt and optimize VulnCheck intelligence. - Write custom scripts and troubleshoot technical issues related to APIs, data fidelity, integrations, and platform performance. - Act as the primary technical contact for customers, resolving issues, answering product questions, and supporting ongoing success. - Build strong relationships with security leaders and technical teams and security engineers. - Advocate for customers internally by providing product feedback and identifying opportunities to improve integrations, workflows, and user experience. - Support escalations and provide deep product expertise across setup, deployment, adoption, and optimization. #### What You’ll Bring

• Deep understanding of the Cybersecurity product landscape with a focus in vulnerability exploitation lifecycle and Cyber Kill Chain

• A comprehensive understanding of the roles, interactions, and challenges in incident response, vulnerability management, and SOC analysis/management, including how each can leverage vulnerability intelligence for support. - Ability to develop and maintain scripts in Python. - Ability to understand and compile Golang