Alliance, MSSP & OEM Account Manager (Remote, BRA)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike is seeking an Alliance, MSSP & OEM Account Manager to join our Worldwide Alliances Organization and Global Renewals Management Function. As a key sales and operations support function, the Alliance, MSSP & OEM Renewal Sales Specialist is critical to CrowdStrike's ability to achieve sustainable retention across our partner ecosystem, protect Annual Recurring Revenue (ARR), and drive operational discipline in the field for renewals management and complex partner deal support activities. This is a remote position that will be located in Brazil. This critical teammate will be responsible for: (i) scaling the alliance, MSSP and OEM account management function (ii) driving execution through cross-functional partnerships across Channel, Alliances, OEM, Sales, Finance, Legal and Sales Operations What You'll Do: Support the Alliance, MSSP, and OEM Sales Organizations and Sales Operations team in driving ARR retention at scale through execution of the following: Protect and Grow Annual Recurring Revenue (ARR) by supporting Alliance, MSSP and OEM sales teams in securing renewal contracts in advance of expiration Support Alliance, MSSP and OEM sales teams with renewals and complex quote creation as well as deal support activities Review, prepare and present renewal sales quotes 90–120 days in advance of expiration Ownership of contract processes including co-terming, upselling and multi-year options related to renewals within partner, MSSP and OEM frameworks Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance, Channel Operations and Sales Management Research partner license purchase and renewal history, gather requirements on up-sell, cross-sell, co-term information and work with the partner to position & own opportunity management Structure quoting scenarios including co-terms, staggered deployments, pooled licensing, multi-tenant environments, module/feature upgrades with product dependencies Serve as a subject matter expert on how to build quotes in CPQ, price and discount CrowdStrike's product portfolio within Alliance, MSSP and OEM commercial models Deliver accurate forecasting of renewals + expansion opportunities within Salesforce and Clari Partner with Customer Value Management and Channel stakeholders to understand the health status of partners and downstream customers Provide Renewal Sales Operations team with regular and accurate updates on renewal contract statuses Share best practices and advise on how to package, price and quote renewal proposals within partner program guidelines What You'll Need: Relevant industry experience: High Tech, SaaS, Cybersecurity preferred Experience working within Alliance, MSSP, OEM, Channel or indirect sales models preferred Experience with Annual Recurring Revenue (ARR) business model 5+ years of experience in Renewals, Sales Operations, Deal Support, Contract Management or Customer Success Previous experience managing SaaS subscription renewals processes Experience and proficiency with MS Excel Prior experience using Salesforce.com and/or Salesforce CPQ Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment across multiple partner engagements Tech savvy and excited to work in a fast-paced environment Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings Ability to work independently or in a team environment Extreme attention to detail and highly organized #LI-Remote #LI-KD1 Benefits of Working at CrowdStrike: Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world's leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware. There's much more to the story of how Falcon has redefined endpoint protection but there's only one thing to remember about CrowdStrike: We stop breaches.