Program Coordinator, Alumni Engagement

Program Coordinator, Alumni Engagement The Program Coordinator, under the general direction of the Manager, Affinity Programs, is responsible for the day-to-day oversight of the Sun Devils loyalty program which includes quality control, customer care, fulfillment, marketing, and event management and problem solving of non-routine situations. The coordinator serves as part of the Alumni Engagement team at the ASU Outreach Hub and supports related initiatives to foster participation from alumni, donors, and community members. What you'll do Coordinates program activities, ensuring goals and objectives of the program are being met including net growth in users Acts as liaison with the community, students, faculty, and staff in facilitating Sun Devil Rewards and other university programs Supports select alumni engagement initiatives with university partners including academic units and key stakeholders Collaborates on strategies with other team members to execute programs and campaigns that increase participation from alumni Provides guidance on Sun Devil Rewards program in-app content, rewards catalog and social media postings Collaborates with University Technology Office as it relates to the program and customer support as needed, providing ongoing oversight and consultation Assists in managing inventory in partnership with ASU Mail Services, process new inventory in accordance with specifications Provides case management using ticketing software and social media and engages with social media and app store reviews contributing to knowledge base of frequently asked questions Provides creative guidance on program-related digital and print assets, reviews and approves assets in project management tracking software Performs quality assurance testing and escalates production issues Plans and executes events for the purposes of program awareness and retention Continues to develop and cultivate working relationships with the University and community agencies to facilitate participation in Sun Devil Rewards Documents processes and updates documentation as needed Acts as the designated point of leadership in the Affinity Programs Manager's absence, maintaining program oversight and supporting day‑to‑day operations What you'll need Knowledge of budgeting and accounting principles Knowledge of principles and practices pertaining to the assigned program Ability to engage, evaluate and manage staff Collaborative style, combined with the ability and desire to work in a team-based environment Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, by phone Highly organized and able to handle multiple projects simultaneously Attention to detail, accuracy, and thoroughness in completing assigned duties Ability to work both independently and as part of a team Problem solver who can take initiative and set priorities while being flexible Ability to be flexible and adaptable - may be asked to work some nights and weekends to accommodate events Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information Relevant qualifications Bachelor's degree in a field appropriate to the area of assignment 2-3 years of related experience OR any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved Experience with content management systems and project tracking software Experience with Salesforce Service Cloud Preferred education and experience Bachelor's degree in Marketing, Business, Communications, and/or Technology Benefits Hybrid work schedule. We work from home two days a week! Comprehensive benefits package, including medical, dental, and vision insurance 401(k) plan with matching employer contribution 22 days of vacation time 11 holidays, including your birthday Parental leave Significant tuition reductions Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest $30 bi-weekly cell phone reimbursement About ASU Enterprise Partners ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University's reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty. ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions. At ASU Enterprise Partners We serve ASU and one another with integrity, trust and compassion We engage step up, own it, collaborate We innovate. ASU measures itself by those it includes and how they succeed, not by those it excludes. ASU pursues research that contributes to the public good and assumes major responsibility for the economic, social and cultural vitality of the communities that surround it. In order to become that model for the New American University, ASU has undergone some radical changes over the last few years. Like many universities, it has added new buildings, hired new faculty and brought in new students. But, unlike many of its peers, ASU has also undertaken a massive reorganization of the institution. ASU has torn down walls between disciplines and encouraged collaboration among diverse units. ASU has altered the trajectory of the university and reevaluated the role that universities play in society, in the economy and in education at all levels. It has changed the relationship between ASU and the State of Arizona. ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University's reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty. ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions. Affiliates: The ASU Foundation for a New American University (ASUF) fosters partnerships between ASU and like-minded individuals, corporations and foundations who believe in ASU's mission and provide resources for ASU to manifest its charter into meaningful impact. The ASU Outreach Hub is a nonprofit organization that supports the outreach and transactional needs of the ASU public enterprise through marketing and engagement solutions that advance the university and strengthen its brand. It specializes in paid media outreach, data-driven insights and outreach to alumni, donors and targeted corporations. ASURE is a nonprofit applied research and development lab component of ASU's public enterprise that partners with faculty across disciplines to extend ASU's reach and impact for national security innovation. NEWSWELL is a nonprofit organization dedicated to supporting and strengthening local news outlets. NEWSWELL is part of the ASU Media Enterprise at ASU. Skysong Innovations is ASU's exclusive technology transfer and intellectual property management company responsible for the rapid and wide dissemination of ASU's discoveries and inventions into the marketplace for the public good. University Realty receives, cultivates, advances and monetizes commercial and residential real estate to support the mission of Arizona State University. The goal of each and every transaction is to bring more resources and more revenue to the table for education. Additionally, ASU Enterprise Partners operates ASU RealmSpark, which acts as the venture capital arm of ASU and invests in charter-aligned sectors. It finds the best technology on the market and brings it to the university. It also sources the most promising ASU-affiliated companies and brings them to market. ASU Enterprise Partners employs a diverse team engaged in meaningful work, including fundraisers, designers, scholars, financial wizards, filmmakers, inventors, entrepreneurs and volunteers. Each member brings a different perspective to our vision, yet we share a mission to advance the most innovative university in the country. Advance your career, too. Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest. Roles often shift as passions are discovered. Employees and eligible dependents enjoy a comprehensive benefits package, including medical, dental and vision insurance; a 401(k) plan; and significant tuition reductions. Details about our comprehensive benefits are available here.