At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. Learn more about our products here:pro.doctoralia.es
Why join us?
📊 Real impact – We help doctors help patients. Your work truly makes a difference. 📈 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. ✨ Shape the future, sustain growth – Make a difference now and build for long-term success. Job Description
We are looking for a Senior Risk & Fraud Lead (LATAM) to build and drive Docplanner's risk management, fraud prevention, AML/KYC, and payment controls frameworks across Latin America. Reporting into the Legal, Risk & Compliance function, this is a senior individual contributor role with high autonomy, responsible for establishing end-to-end risk governance from the ground up while enabling safe business and payments expansion across LATAM. Key Responsibilities:
Develop and implement operational risk management frameworks, conducting risk assessments and establishing mitigation strategies to support LATAM expansion and ongoing operations. - Design and implement fraud detection and prevention programs across LATAM markets, including advanced monitoring systems and response protocols. - Establish and maintain robust anti-money laundering and know-your-customer programs aligned with regional regulatory requirements and international standards. - Build and oversee fraud controls, including transaction monitoring and emerging payment related risks. - Lead operational risk assessments, complex fraud investigations, and incident response, coordinating with internal teams, vendors, and external authorities. - Act as a trusted advisor to senior stakeholders on comprehensive LATAM risk management, fraud prevention, and compliance topics. - Define and track KPIs related to operational risk exposure, fraud loss, prevention effectiveness, investigation timelines, and regulatory compliance.
Qualifications
What will help you thrive?
Senior-level experience in risk management, fraud prevention and AML/compliance across multiple business functions. - Strong background in fintech, payments, financial services, e-commerce, or marketplaces with proven operational risk management expertise. - Proven hands-on experience across multiple LATAM markets (not single-country) with deep understanding of regional risk landscapes. - Deep expertise in cross-border payment systems and payment fraud, and broader operational risk controls. - Demonstrated experience leading fraud investigations, operational risk assessments and managing financial crime incidents. - Strong stakeholder management skills, with the ability to influence across business units and cultures and jurisdictions. - Analytical mindset with strong risk assessment capabilities, fraud detection instincts, and data-driven decision making. - Comfortable working independently across time zones in a fast-paced, high-growth environment with complex risk challenges. Education & Certifications
Bachelor’s degree in Finance, Economics, Criminal Justice, Business Administration, or related field
Preferred certifications: CAMS, CFE, FRM, or equivalent
Nice to Have
Experience with AI or machine-learning-based fraud detection
Knowledge of digital identity and authentication technologies
Previous exposure to healthcare or healthtech environments
Languages
English – Fluent
Spanish – Fluent
Portuguese – Nice to have (Brazil exposure)
We plan to hire this role remotely in LATAM (Mexico, Brazil or Colombia).
What to Expect from Our Hiring Process
We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role):
1️⃣ Intro Chat – A first call with our Talent Partner Giuliana to explore mutual fit around relevant skills, value alignment, and motivation. 2️⃣ Business Case: A take-home exercise with dedicated prep time, designed to understand how you approach real-life problems and think through regulatory scenarios. You’ll then walk us through your approach in a collaborative discussion with the hiring manager and the team. 3️⃣ Hiring Manager Technical Interview: A deeper conversation about your background, aspirations, and experience, with Siobhon Custodio (your potential manager) and Kate Cottrell. Take this chance to ask anything on your mind - it’s just as much about making sure we’re the right fit for you, too. 4️⃣ Operational fit: A discussion with Anna Krol, focused on operational fit, payment systems understanding and how you collaborate with cross-functional teams. 5️⃣ Final Interview: A final chat with Jairo Morales Rivera, focused on cultural fit, values and strategic alignment. 6️⃣ References & Offer!
Why You’ll Love It Here
💙 Global Benefits – No matter where you are, you’ll have access to:
Healthcare insurance – so you can focus on what matters. - Wellness that works for you – from gym memberships to mental health support, we’ve got you covered. - Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance. 📍 Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave. 🚀 Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects. 🌎 A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment. ⏳ Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna. *Please note:*At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role. What We Believe In
At Docplanner, our values guide everything we do:
📊 Focus on results – we're here to make an impact. 🧠 Think like an owner – take responsibility, drive outcomes. ✂️ Keep it simple, keep it lean – smart solutions over complexity. 🔊 Be respectful and radically honest – openness builds trust. 📚 Learn and be curious – growth is part of the job. Don’t just take our word for it—check out our Glassdoor to hear what our people say! _________________________________________________________________________
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.
