As an early stage professional with a passion for modern technology and a drive to identify and resolve complex problems, SOTI offers you the opportunity to be part of a winning team and make a difference in the world. You will have the chance to prove your understanding of computer networking principles, showcase your strong problem-solving abilities, and provide excellent customer service in a fast-paced environment. **Key Responsibilities:**
Provide telephone and email-based post-sales technical support for SOTI's software products
Investigate customer-reported issues and collaborate with internal stakeholders to resolve them
Proactively update customers on the progress of outstanding queries
Respond to customer requests in a timely manner to improve customer experience
Deliver superior customer service related to SOTI's MDM solutions, diagnose and resolve application queries, and address customer questions
Utilize various devices to replicate customer environments for further troubleshooting
**Qualifications:**
Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field
Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
Previous knowledge of Windows 8.1, Windows Server 2008/2012, SQL, Virtual servers, and other technologies
Familiarity with mobile computing platforms such as Android, iOS, Windows Mobile, and Blackberry
Minimum 1-2 years of relevant experience (exceptions for qualified candidates)
Strong problem-solving abilities and a collaborative team player with flexibility, hard-working attitude, fast-learning capability, self-motivation, and results orientation
Ability to plan, prioritize, and organize workload while consistently meeting service standards and objectives
Excellent verbal and written communication skills in English and Japanese
If you are looking to bring your ideas to life and grow in your career, consider applying to SOTI today. (Note: Omitted additional details of the company as it was not present in the provided job description) As an early stage professional with a passion for modern technology and a drive to identify and resolve complex problems, SOTI offers you the opportunity to be part of a winning team and make a difference in the world. You will have the chance to prove your understanding of computer networking principles, showcase your strong problem-solving abilities, and provide excellent customer service in a fast-paced environment. **Key Responsibilities:**
Provide telephone and email-based post-sales technical support for SOTI's software products
Investigate customer-reported issues and collaborate with internal stakeholders to resolve them
Proactively update customers on the progress of outstanding queries
Respond to customer requests in a timely manner to improve customer experience
Deliver superior customer service related to SOTI's MDM solutions, diagnose and resolve application queries, and address customer questions
Utilize various devices to replicate customer environments for further troubleshooting
**Qualifications:**
Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field
Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
Previous knowledge of Windows 8.1, Windows Server 2008/2012, SQL, Virtual servers, and other technologies
Familiarity with mobile computing platforms such as Android, iOS, Windows Mobile, and Blackberry
Minimum 1-2 years of relevant experience (exceptions for qualified candidates)
Strong problem-solving abilities and a collaborative team player with flexibility, hard-working attitude, fast-learning capability, self-motivation, and results orientation
Ability to plan, prioritize, and organize workload while consistently meeting service standards and objectives
Excellent verbal and written communication skills in English and Japanese
If you are looking to bring your ideas to life and grow in your career, consider applying to SOTI today. (Note: Omitted additional details of the company as it was not present in the provided job description)
