New Learner Compliancy Specialist III, Credential Support

Role and Responsibilities:

• Guides learners in creating third-party vendor accounts, uploading documentation, and completing background checks and drug screenings. - Provides guidance on navigating credentialing systems and interpreting College and EL requirements. - Communicates with learners through phone calls, conference calls, texts, and emails to resolve credentialing issues promptly. - Monitors learner progress for large cohorts, identifying compliance risks, and implementing corrective actions. - Supports training and mentoring of Specialists I and II to build team capacity and process efficiency. - Collaborates cross-functionally to resolve escalated credentialing issues and improve workflow processes. - Maintains accurate documentation and records within credentialing systems to track learner progress, compliance status, and outcomes. ### Qualifications and Education Requirements:

• Bachelor’s degree from an accredited institution is preferred. - Minimum of two years’ experience in credentialing or administrative support within education or healthcare settings. - Demonstrated proficiency in professional communication across multiple mediums. - Strong customer service skills with experience handling high-volume caseloads. - Proficiency with Microsoft Office products and credentialing software.