Posted May 20, 2026
Engagement Management & Pre-Sales:
Partner with Sales to identify, qualify, and prioritize complex and strategic Professional Services opportunities within your assigned accounts. - Lead or contribute to customer discovery workshops to uncover business challenges, define desired outcomes, and translate findings into well-scoped service proposals. - Position and articulate the value of Miro's Professional Services offerings to business stakeholders and executive sponsors. - Contribute to services bookings goals and pipeline health by actively nurturing pre-sales relationships and ensuring timely, accurate proposal development. Workflow Transformation:
Guide customers in designing and evolving AI-driven workflows across the Discover–Define–Deliver innovation lifecycle. - Recommend and architect integration strategies and automation opportunities utilizing Miro’s API, WebSDK & MCP that drive alignment, speed and business value. - Provide guidance on embedding Miro into the customer’s existing systems and ways of working. Proactive Technical Optimization:
Monitor platform health, engagement, usage patterns and feature adoption. - Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities. Change Management & Scaling:
Equip internal champions with strategies to scale adoption across departments, regions and teams. - Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale. - Navigate organizational change to help Miro become a strategic pillar in innovation initiatives. Strategic Alignment & Continuous Improvement:
Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals. - Provide adoption reporting and business outcome analytics to inform ongoing strategy. #### What you’ll need
5+ years in consulting, technical account management, forward-deployed engineering or similar roles in enterprise SaaS.
Experience operating in a pre-sales environment: shaping, scoping and positioning Professional Services engagements; comfortable developing customer proposals. - Strong technical fluency: familiarity with APIs, integrations and enterprise IT ecosystems. - Proven ability to lead workflow optimisation, platform adoption and large-scale change management initiatives. - Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer use cases; familiarity with MCP and low/no code tooling a plus. - Expertise in platform analytics to drive data-informed decisions and continuous improvement. - Skilled at facilitating executive-level discussions and cross-functional workshops.
Familiarity with collaboration tooling and product/service development workflows is a plus. - Highly proactive, strategic thinker with a strong customer outcome orientation. - Fluency in both German & English (spoken & written) required. - Willing to travel to customer sites up to 25%. #### Why you’ll love working here
You’ll help shape how the world’s leading companies innovate and collaborate in the AI-powered era. - You’ll join a highly motivated, collaborative and customer-obsessed team. - You’ll work on cutting-edge problems at the intersection of collaboration, innovation and AI. - You’ll have the opportunity to grow your career in a fast-paced, mission-driven environment. #### What's in it for you
We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. #LI-MD3
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