Utility Bill Associate

Key Responsibilities:

• Solve routine problems by following general guidelines and precedents
• Interact within your team and with your direct supervisor
• Receive detailed to moderate instruction on daily tasks and new assignments
• Make decisions that impact your own work
• Contribute as an individual within a team with a focused scope of work
• Be prepared to work in rotational shifts

Qualifications Required:

• Graduation in any field

• 1 to 3 years of experience Note: This role specifically requires candidates willing to work from Chennai location and be flexible with shift timings. Role Overview: As a Utility Bill Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs. Backoffice in Data and AI involves administrative and support functions for data processing, management, and analysis, such as data entry and email and chat processes. You will play a crucial role in recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests for non-voice interactions like email, web, and chat. Key Responsibilities:

• Solve routine problems by following general guidelines and precedents

• Interact within your team and with your direct supervisor

• Receive detailed to moderate instruction on daily tasks and new assignments

• Make decisions that impact your own work

• Contribute as an individual within a team with a focused scope of work

• Be prepared to work in rotational shifts

Qualifications Required:

• Graduation in any field
• 1 to 3 years of experience Note: This role specifically requires candidates willing to work from Chennai location and be flexible with shift timings.