Overview:
Guidepoint is passionate about expanding our reach with both new and existing clients. We support all Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint. Guidepoint is seeking a qualified candidate for an Associate, Client Success role on the Institutional Client Success team. This person will support senior members of the team as they promote our services to various clients (Institutional companies), in order to grow overall usage. This is a hybrid position out of our Athens office.
What You’ll Do:
Work within the Client Success team to increase user base at client firms by employing a thoughtful and strategic outreach approach
Conduct cold calls, emails and other lead generation efforts to meet designated project, new client activation, and meeting targets
Monitor client usage trends and identify inflection points in their usage data to proactively reach out and identify any potential pain points
Onboard new client prospects and educate them on the different services Guidepoint has to offer either under an existing subscription, or opening new business/contracts
Develop a working knowledge of corporate industries and help communicate Guidepoint’s value add to clients in these sectors
Work closely with the Client Service team to collect feedback on open client projects as well as advisors we have sent clients for review
What You Have:
1-2 year of sales, business development, and/or account management experience (desirable)
Bachelor’s degree from a recognized institution
Broad base knowledge of the sales process from lead generation to relationship management
Excellent networking skills enabling reach out to prospective clients
Excellent communicator capable of handling high-profile clients
Demonstrated ability to work in a team atmosphere
A desire to work in a fast-paced entrepreneurial environment
Initiative and ability to handle increasing responsibility over time
Excellent relationship management skills with stakeholders of varying seniority levels
Proficiency in spoken and written English
What We Offer:
Competitive compensation
Private health insurance
Entrepreneurial environment, autonomy, and fast decisions
International exposure to the global Guidepoint service teams
Casual work environment
Summer and winter team events
About Guidepoint**:**
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. #LI-HYBRID
