Lead Advisor– MRM Business Systems and Automation

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions. Job Description: Successful candidate will have the opportunity to build a new Business Systems & Automation capability that begins by enabling the Global MRM organization and is designed to expand its impact across the broader Risk ecosystem and first-line Model Development teams. This role will shape the operating model, tools strategy, governance standards, and technology uplift roadmap from inception, creating long-term foundational capabilities for the Risk and Modelling enterprise. Sitting at the intersection of risk, model development, and technology, it offers significant exposure to senior stakeholders and the opportunity to lead large-scale digital transformation initiatives that enhance efficiency, traceability, and oversight across the model lifecycle. As a strategic leadership role, it enables the candidate to directly influence how MRM—and eventually the wider Risk and Model Development functions—evolve and operate in the future. Job Details Position Title: Lead Advisor– MRM Business Systems and Automation Job Category: Manager Career Level: P3 Role Type: Hybrid Job Location: Bangalore About the Team: The Model Risk Management (MRM) function governs the policies, processes, and oversight mechanisms that ensure models are developed, implemented, and monitored in a controlled and compliant manner. To strengthen the digital foundation of this framework, a dedicated Business Systems & Automation team is being established to design, build, and maintain systems, workflow tools, and automation capabilities that support end-to-end model lifecycle activities. This team will serve as the digital backbone of the MRM organization, ensuring that model lifecycle activities are supported by scalable systems, consistent data flows, robust documentation, and integrated governance controls. The team will work closely with Technology, Data, and broader MRM teams to design, build, and maintain solutions that enhance efficiency, transparency, and risk oversight. Its mandate is not only to support existing processes but also to shape the future of MRM by embedding digital thinking, automation, and analytics into the operating model. While the team's initial mandate focuses on enabling MRM, its long-term vision is broader. Over time, the function is expected to support the wider Risk organization and partner with first-line Model Development teams to uplift tooling, documentation platforms, workflow orchestration, and automation frameworks. This team will serve as a central enabler for modernizing how models are built, governed, tested, documented, and monitored across the enterprise. Impact This role is responsible for designing, developing and delivering scalable automation solutions that support the Business Systems & Automation capability within the Model Risk Management (MRM) organization. The Senior Automation Developer will translate functional requirements into production-ready automation solutions, ensuring reliability, efficiency and adherence to enterprise technology standards. The role plays a critical part in building high-quality automation frameworks and reusable components, integrating systems through APIs, and leveraging technologies such as Python and enterprise RPA platforms to enable efficient and scalable model lifecycle processes. This role will also act as a technical mentor to junior developers, guiding development practices, performing code reviews, and promoting best practices in automation development, testing, and deployment Key Deliverables Design and develop scalable automation solutions to expand the automation footprint within MRM team. Build, deploy and maintain enterprise-grade automation workflows and bots, ensuring reliability, performance and maintainability. Lead the end-to-end automation lifecycle, including solution design, development, testing, deployment and post-production support. Translate complex business requirements into scalable technical solutions and automation architectures. Develop integrations with APIs, enterprise systems, databases and cloud services to enable seamless automation across platforms. Develop automation utilities and supporting components using Python, including data processing and integration scripts. Perform code reviews, enforce development standards and ensure automation solutions follow best practices and enterprise security guidelines. Troubleshoot and resolve complex automation issues related to workflows, integrations and infrastructure. Deliver POCs to evaluate feasibility and recommend optimal automation solutions for complex business problems. Collaborate with business stakeholders and technology teams Mentor and guide junior automation developers, providing technical support and promoting best practices. Contribute to building reusable automation frameworks, components and standards to accelerate future automation development. Monitor bot performance, stability and operational metric and continuously improve automation reliability. Support automation platform governance, including best practices for deployment, security and operational standards. Skills and Qualification Skills: Hands-on experience in solutioning end-to-end lifecycle automation solutions with Automation Anywhere (A360) or UiPath. Working experience in Power Automate, Alteryx, Power BI/Tableau Working experience in Python/ React/ Angular JS or other languages a plus Requirements Gathering, BRDs, SDDs, As-Is & To-Be Flow, Technical Presentation, Incident/Problem/Change Management skills Strong problem-solving skills and ability to communicate technical concepts clearly. Strong communication skills for discussing technical questions and project progress with stakeholders. Ability to work independently, including task structuring, workload estimation and meeting deadlines. Education: BE / BTech / MTech - Computer Science or related engineering stream or commensurate work experience Certifications in automation (e.g., RPA tools), cloud platforms, data analytics are desirable. Experience: Overall IT experience of 8+ years. Hands on experience of minimum 4 years in Automation anywhere platform (A360)/UiPath and Microsoft Power platform in designing, building, and maintaining bots along with Infrastructure design and maintenance. Should have built bots for a minimum of 8 to 10 complex processes and managed end to end lifecycle. Strong programming background in Python/ React/ Angular JS or other languages a plus Hands-on in VB Macro, Excel formulas, JavaScript, SQL, Json & xml Experience in building automation and integrating with SharePoint, OneDrive, Network folders for file movements, Integrate Power Platform solutions with Microsoft 365, APIs and microservices Exposure in integrating Power Apps, BI & Power Automate Relationships & Collaboration Key Internal Stakeholders This role requires close collaboration with MRM Validation, Governance & Monitoring teams, first-line Model Development groups, Technology Architecture and Engineering teams, Data Management, Operational Risk, Compliance, and Audit. Over time, collaboration will extend across the broader Risk ecosystem to support enterprise-wide digital uplift and strengthen end-to-end model lifecycle processes. External Stakeholders Vendors, consultants and implementation partners Collaboration Focus Build strong partnerships with Technology and Data teams for delivery. Align delivery expectations with MRM leadership priorities. Accessibility Needs We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience. Equal Employment Opportunity FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle. FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions. Ready to join our team? Explore available positions and apply now on our careers site. First Citizens BancShares, Inc., a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™, is the financial holding company for First-Citizens Bank & Trust Company ("First Citizens Bank"). Headquartered in Raleigh, N.C., First Citizens Bank has built a unique legacy of strength, stability and long-term thinking that has spanned generations. Visit: https://www.firstcitizens.com/