Deputy Manager - Global HR Operations

Qualifications and Skills Required:

• Graduation/PG in Business Management is an added advantage; Project Management experience is a must

• Leadership skills to inspire and motivate a team to achieve high performance

• Strategic thinking to develop and implement long-term plans and strategies

• Customer service focus with a commitment to providing excellent service

• Problem-solving abilities to identify and resolve complex issues effectively

• Strong communication skills, both verbal and written

• Proficiency in MS Office applications

• HR Tech Experience preferred

• Project Management, Lean/Six Sigma is an Added Advantage

• Proven experience in project management, preferably in a fast-paced environment

• Excellent organizational and time-management skills, with the ability to prioritize tasks effectively As a Deputy Manager at our Global Insurance Brokerage Firm, you will be responsible for overseeing the day-to-day operations of the HR Operations/Support. Your role will involve managing a team of HR Associates and Subject Matter Experts (SMEs), ensuring the efficient and effective delivery of HR services, and driving continuous improvement within the department. Your duties will include ensuring local and international compliance of supporting countries, participating in internal and external audits, and managing team performance reviews. Key Responsibilities:

• Recruit, hire, and train a team of HR Representatives

• Provide ongoing coaching, mentoring, and development to team members

• Manage performance reviews and evaluations

• Motivate and inspire the team to achieve high levels of performance

• Develop and implement policies, procedures, and standards for HR Support

• Monitor and analyze key performance indicators (KPIs) to assess department performance

• Identify areas for improvement and implement changes to enhance efficiency and effectiveness

• Allocate resources based on priorities and peak seasons

• Ensure that the HR Support provides exceptional customer service to employees and applicants

• Develop and implement strategies to improve customer satisfaction

• Resolve escalated customer complaints and issues

• Continuously review and improve HR processes and systems

• Identify opportunities for automation and implement technology solutions

• Collaborate with other HR departments to streamline processes and reduce redundancies

• Ensure compliance with all relevant HR laws and regulations

• Conduct regular audits and reviews to identify and address compliance risks

Qualifications and Skills Required:

• Graduation/PG in Business Management is an added advantage; Project Management experience is a must
• Leadership skills to inspire and motivate a team to achieve high performance
• Strategic thinking to develop and implement long-term plans and strategies
• Customer service focus with a commitment to providing excellent service
• Problem-solving abilities to identify and resolve complex issues effectively
• Strong communication skills, both verbal and written
• Proficiency in MS Office applications
• HR Tech Experience preferred
• Project Management, Lean/Six Sigma is an Added Advantage
• Proven experience in project management, preferably in a fast-paced environment
• Excellent organizational and time-management skills, wit