Manager, Billing & Settlement

FIND YOUR 'BETTER' AT Blue Care We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we'd love to hear from you. About the Role The Manager, Billing & Settlement, is responsible for leading and managing the end-to-end billing function to ensure accurate, timely, and well-controlled processing of insurer and corporate client billing. The role provides managerial oversight on daily operations, strengthens governance and internal controls, drives process improvement and system enhancement, and partners with internal and external stakeholders to support service excellence, financial integrity, and operational efficiency. This position plays a key role in managing operational risk, resolving escalated issues, improving turnaround time, and ensuring compliance with company policies, contractual requirements, and applicable regulatory standards within the billing function. This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.Roles and Responsibilities 1. Billing Strategy, Oversight and Governance (25%) Lead and oversee the end-to-end billing function to ensure accurate, timely, and complete billing to insurers and corporate clients. Establish and strengthen billing controls, approval workflows, and operating procedures to minimise errors, disputes, delays, and revenue leakage. Review billing trends, ageing items, rejected cases, and disputed transactions, and drive timely resolution of material issues. Provide direction on billing priorities, escalation handling, and service standards in line with business and client requirements. 2. Reconciliation, Financial Control and Risk Management (20%) Oversee reconciliations across billing, receivables, claims, and related financial records to ensure completeness, accuracy, and integrity of financial data. Review ageing balances, unmatched items, and material variances, and ensure timely clearance or escalation where necessary. Strengthen control frameworks, audit trails, and supporting documentation in line with internal policies and governance requirements. Identify financial and operational risks within the billing cycle and implement appropriate mitigation measures. 3. Team Leadership and People Management (20%) Lead, coach, and develop the Billing team to achieve high standards of performance, accountability, and service delivery. Set clear objectives, allocate resources effectively, and monitor team productivity, accuracy, and turnaround time. Provide guidance on complex cases, escalation decisions, and work prioritisation. Support staff development, succession planning, and continuous capability building within the team. 4. Stakeholder Management and Escalation Handling (20%) Act as the key finance contact for billing matters with internal departments and external business partners. Manage escalations, investigate root causes of operational issues, and coordinate cross-functional actions to ensure timely resolution. Build strong working relationships across Finance, Claims, Operations, Network Management, IT, and external partners to support smooth operations. Provide regular updates, analysis, and recommendations to management on operational performance, risks, and improvement actions. 5. Process Improvement, Systems and Compliance (10%) Drive process enhancement and automation initiatives to improve efficiency, scalability, control, and service quality. Partner with IT and relevant stakeholders on system changes, user acceptance testing, workflow enhancement, and implementation of business requirements. Ensure billing activities comply with internal policies, contractual obligations, audit standards, and applicable regulatory requirements. Review management information and operational metrics to identify trends, opportunities, and areas for improvement. 6. Other (5%) Perform ad hoc analyses, reporting, and project tasks as assigned Minimum Job Requirements: Bachelor's degree in finance, Accounting, Business Administration, or related discipline Professional accounting qualification (CPA or equivalent) preferred but not mandatory Minimum 3 years of relevant experience in billing, reconciliation, or finance operations, preferably in insurance, healthcare, third-party administration or related service industries Minimum 5 years of managerial or team leadership experience Good understanding of internal controls, financial operations processes, and risk management principles Familiarity with IFRS and Hong Kong regulatory requirements is preferred Solid proficiency in ERP systems; exposure to system enhancement or automation projects is a plus Strong Excel skills and ability to work with large datasets Good communication skills in English and Chinese, with strong analytical and problem‑solving abilities Ability to work independently, handle multiple priorities, and meet tight deadlines Strong attention to detail and commitment to accuracy You are required to obtain relevant license if your job involves in regulated activities Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we've been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA