Startup Generalist

Key Responsibilities:

• Customer Support:

• Learn the product thoroughly to assist customers effectively. - Manage live chat and phone support for issue resolution. - Communicate with empathy, clarity, and accountability. - Social Media & Engagement:

• Create, schedule, and post content on various platforms. - Engage with bakery businesses and build a community. - Track engagement and contribute creative growth ideas. - Content Creation:

• Design marketing materials and social media visuals. - Create engaging product videos showcasing features and stories. - Testing:

• Conduct usability testing on the customer portal. - Identify bugs and suggest improvements for user experience. - Sales & Marketing:

• Qualify leads through outbound calls and confirm details. - Send personalized follow-up emails to potential customers. - Collect and refine bakery data to support sales and marketing. Qualifications Required:

• Strong communication and writing skills. - Creative eye for design and social media storytelling. - Quick learner with high adaptability. - Tech-savvy with proficiency in Canva, social media, and Google Suite. - Self-starter with problem-solving mindset. - Team player with a positive attitude. - Bonus points for experience in startups, video editing, marketing, or communications. Key Responsibilities:

• Customer Support: