HR Employee Services Team Lead/ Lider/ Liderka zespołu ds. obsługi pracowników

At Amentum, we're not just solving problems — we're engineering the future. Our team is driven by an unyielding commitment to innovation, integrity, and collaboration, tackling some of the most significant challenges in science, security, and sustainability. If you're passionate about making a real impact and want to be part of a community that values diversity and ethical excellence, this is the place where your ambition can thrive. We believe success comes from continuously pushing boundaries and working together to deliver on our promises. We embrace challenges with confidence and are dedicated to creating a secure and vibrant future for all. If you're ready to join a team that values your unique perspective and is committed to your safety, well-being, and professional growth — we'd love to hear from you. For our team in Krakow we are seeking a HR Employee Services Team Lead/ Lider/Liderka zespołu ds. obsługi pracowników The selected candidate will be employed by Critical Mission Solutions Sp. z o.o., part of Amentum. Responsibilities: Direct, administer and control day-to-day Tier 1 teams' operations and activities. This currently includes providing Tier 1 support to the UK, Poland and Japan but may grow to include other international countries. Act as the SME for team members, business and other stakeholders regarding process related knowledge. Ensure service delivery that meets all clients' requirements. Proactively monitor responsiveness and quality of the services delivered by the team, taking corrective action where necessary. Ensure KPI's and service metrics are achieved through regular monitoring and proactive intervention where required. Monitor team performance and report metrics to management. Provide an excellent customer service experience to all employees and stakeholders. Act as a trouble shooter and escalation point for day-to-day operational issues. Handle escalated cases in a timely manner, follow up on resolution, inform customer, document and capture learning gained. Apply acquired expertise to analyze and solve problems without clear precedent, with guidance and support from the manager. Provide input to streamline processes and procedures within HR Shared Services using best practice, to provide better efficiencies and reduce cost. Participate in the implementation of various improvement initiatives and strategies within the team's scope. Ensure that processes and procedures for the team are in line with policies and guidelines. Actively participate in project planning and implementation - integrate information from a wide range of sources to develop plans and justify decision making process. Participate in, or lead, regional projects aimed at ensuring operational excellence. Promote continuous improvement mindset (leading by example) and operational excellence within the team. Ensure team acts in accordance with the compliance and Data Privacy rules. Provide staff development, supervision, motivation and leadership within the team. Create an inspiring team environment with an open communication culture. Collaborate closely across a diverse set of stakeholders, foster and maintain relationships, and collaborate to ensure high quality of service delivery. Analyze numerical information effectively and use it to make fact-based decisions. Deputise for the GDO Regional Manager as required. Here Is What You Will Need Several years of people management experience Ability to work under pressure and tight deadlines Excellent leadership skills Excellent organizational, analytical & time management skills Ability to rapidly build and maintain trust Excellent understanding of HR model and organization structure Knowledge of regional policies and associated processes Knowledge of UK and Poland employment practices would be an asset Strong verbal and written communication skills as the position requires direct interaction with clients, senior management and other functional groups and departments Fluency in English (spoken and written) Ability to build positive work relationships and effectively cooperate with different levels management and various stakeholders Ability to organize and prioritize workloads to meet required deadlines, SLAs and KPIs Must have global/multicultural focus, sensitivities and adaptability Ability to delegate tasks Bachelor or Master degree We Offer International working environment and unique company culture fostering individual career growth and work-life balance Personal development opportunities and training in industry-leading tools Friendly and supportive team atmosphere Participation in global projects and process improvements Full-time employment contract with competitive salary Benefits package including medical care, life insurance, My Benefit cafeteria with co-financing for sports activities, employee wellbeing support program Flexible working hours (start between 7:30–10:00) Hybrid or stationary working model — based on your preference Modern office in an attractive location Our Commitment to Inclusion We know that if we are inclusive, we're more connected — and if we are diverse, we're more creative. We welcome people for who they are, regardless of age, disability, gender identity or expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, or family status. Compensation Details: Information regarding the salary for this position will be shared at later stages of the recruitment process, in a way that ensures transparent and well-informed negotiations. The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. Benefits Overview: Our health and welfare benefits are designed to support you and your priorities. Offerings include: Health, dental, and vision insurance Paid time off and holidays Retirement benefits (including 401(k) matching) Educational reimbursement Parental leave Employee stock purchase plan Tax-saving options Disability and life insurance Pet insurance Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits. Original Posting: 06/01/2026 - Until Filled Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters. Welcome back! We encourage you to check on the status of your current job applications with us. You can also search for a list of our current job openings and see if there are any new positions that might be a good fit for you. Thank you for continued interest in employment with Amentum. For more than 100 years, Amentum has tackled the world's toughest challenges to deliver agile and steadfast solutions to the U.S. government and its allies. With more than 50,000 employees on all seven continents and in more than 60 countries, Amentum delivers a broad range of operational support services to meet the critical needs of our clients. Our headquarters are in Chantilly, VA. Find us online at https://www.amentum.com/ If you need a reasonable accommodation for any part of the employment process, please contact us by email at TAOps@amentum.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. These deceptive and unauthorized individuals are soliciting money, promising placement in a position with Amentum. Please note any communication requesting any amount of money in exchange for employment with Amentum is fraudulent. These communications do not originate from Amentum and are not associated with the recruitment process. Amentum and its affiliates never charge candidates fees or payments of any kind in order to secure employment. As a precaution, we recommend you do not disclose personal or financial details to anyone as a response to an unsolicited email, social media, or dating website request. Amentum will never as ask for a placement fee or any other fee to expedite the hiring process. If you are contacted by anyone offering employment with Amentum, you should never be asked to pay a fee for recruiting. Amentum personnel will always send email from an identifiable corporate account (ending in @amentum.com) and never from a public email account like Yahoo!, Google, Gmail, or Hotmail. If you are contacted regarding a fraudulent employment proposal, we encourage you to alert your local law enforcement agency/police authority. To read more about Amentum's commitment to ethics, please click here.