-
Evaluate product performance and identify opportunities to enhance value, scale delivery, and drive growth. - Lead product improvement initiatives, partnering with Technology, Product, and BI to inform roadmap decisions and optimize user experience. - Use data and client insights to shape program evolution and future capabilities. Client Engagement & Stakeholder Partnership
-
Oversee participant onboarding and engagement strategy to ensure clarity of goals and program impact. - Partner closely with Sales and Account Managers to elevate client experience, support renewals, and strengthen alignment with client needs. - Gather and synthesize client and participant feedback to inform improvements and future enhancements. Operational Excellence & Process Innovation
-
Oversee operational workflows, ensuring accuracy in reporting, Faculty payments, session logistics, and curriculum delivery. - Drive process improvements and cross-functional initiatives that enhance scalability and operational efficiency. - Maintain strong partnerships with BI, Technology, and internal stakeholders to improve systems, workflows, and program reporting. Business Insight & Cross-Functional Leadership
-
Provide strategic insights on product performance, client trends, and operational risks to senior leadership. - Partner with Sales, Finance, Marketing, and Analytics to support forecasting, pricing, product positioning, and go-to-market planning. Preferred Qualifications
-
7+ years in professional development, L&D, product delivery, or program management, ideally in a professional services environment. - 3+ years leading and developing teams with a strong coaching mindset. - Strong client communication skills with the ability to manage escalations and influence stakeholders. - Demonstrated success improving operational processes and scaling program delivery. - Solid business acumen and comfort with forecasting, pricing, performance reporting, and running profit and loss with understanding of margins.
