We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. Job Location: Shanghai
Job Description:
In line with the company’s market strategy, achieve growth targets for cross-border payment business, take responsibility for in-depth maintenance of cross-border market clients, and explore clients’ scenario-based potential needs in the field of cross-border finance. - Regularly follow up on merchants’ daily cross-border payment transactions, and understand and report on merchants’ operational status. - Keep abreast of industry policies, trends, and relevant risk control and compliance requirements to promote the development of cross-border business. - Collaborate with product, R&D, and other teams to collect, organize, and analyze market information, and provide timely feedback and suggestions.
Core Responsibilities:
Efficiently and promptly resolve client issues, including but not limited to: pricing configuration, KYC/KYB, transaction monitoring, etc. - Act as an expert to provide support in data analysis and optimization to promote clients’ business development. - Maintain client relationships and explore new business opportunities. - Drive the optimization or innovation of products, features, and processes. Basic Requirements: (The following information is for reference only and not an absolute standard.)
Strong educational background; Korean & English is a must and Mandarin is preferred
3–5 years of relevant industry experience, with preference given to candidates who have experience serving large enterprises. - Detail-oriented, results-driven, with strong communication skills and logical thinking. - Possess business acumen, able to proactively identify client needs and pain points, and explore business opportunities. - Strong language expression skills both internally and externally, with strong capabilities in information and data collection, data analysis, and data sensitivity. - Proactive, passionate, team-oriented, with strong learning ability and resilience under pressure. ## Applicant Safety Policy: Fraud and Third-Party Recruiters
*To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @*airwallex.comemail address. Please apply only throughcareers.airwallex.comor our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
