Technical Support Specialist III NGFW

As a Cybersecurity Technical Support Engineer III at Forcepoint, you will play a crucial role in providing exceptional support to our enterprise customers, ensuring they get the most out of our products and services. Your dedication to resolving issues and preventing future problems will contribute to our mission of creating a safer world. Here's an overview of your role: **Key Responsibilities:**

• Respond to customer cases within set Service Level Agreements, demonstrating a sense of urgency and prioritizing workload based on severity and impact. - Proactively identify and resolve potential issues to enhance the overall customer experience. - Investigate reported issues by gathering logs and configuration details, and recommend solutions or escalate cases as needed. - Act as a technical advisor within the team, assisting colleagues with issues in your area of expertise. - Document interactions and case details accurately in the customer tracking database. - Participate in knowledge sharing activities, technical discussions, and mentorship programs. - Provide technical expertise on product components, integrations, and user documentation. - Adhere to company policies and procedures regarding customer handling and service entitlement verification. **Qualifications Required:**
• Bachelor's Degree in Information Systems, Computer Science, or equivalent experience. - Five or more years of experience supporting business-to-business customers. - Hands-on experience with network security solutions, networking fundamentals, application support basics, SSL/TLS protocols, routing, packet capture, log analysis, and Active Directory. - Experience supporting Red Hat Linux or Windows operating systems. - Strong problem-solving skills and ability to work effectively in a team environment. Forcepoint is dedicated to building an inclusive and diverse workplace, and we encourage candidates who are excited about this role to apply, even if they do not meet every single qualification. If you require a reasonable accommodation due to a disability, please reach out to us. Applicants must have the legal right to work in the applied location. As a Cybersecurity Technical Support Engineer III at Forcepoint, you will play a crucial role in providing exceptional support to our enterprise customers, ensuring they get the most out of our products and services. Your dedication to resolving issues and preventing future problems will contribute to our mission of creating a safer world. Here's an overview of your role: **Key Responsibilities:**