Today:
- 23,000+ active merchants
- 9 million consumers served
- 4.8/5 on Trustpilot
- A fast-growing team ensuring every transaction is secure, fair, and smooth
You will join a dynamic Consumer Risk team, protecting Alma against fraud while helping merchants and consumers have a reliable experience. ## Key responsibilities
🔍 Investigations & fraud detection
- Conduct thorough investigations of suspicious cases (identity fraud, document fraud, AML/CFT schemes)
- Make informed decisions even with incomplete information
📋 KYC & compliance controls
- Detect fraudulent documents as part of KYC / KYB verification
- Manage PEP and sanctions list checks: identify cases, verify homonyms, ensure timely and high-quality processing
- Perform first-level quality checks (L1) on cases handled by the team
📊 Monitoring & reporting
- Produce reports to identify emerging fraud trends
- Contribute to continuous improvement of control processes
🤝 Cross-team collaboration
- Work closely with Fraud & AML, Customer Operations, and other Alma teams
- Act as the risk contact for consumers throughout the lifecycle of their transactions
You would be a great fit if you:
- Are rigorous and investigative — you follow every case until you understand it
- Can make autonomous decisions using analysis and established procedures
- Have a genuine interest in fraud prevention and fintech
- Are adaptable and resilient — processes and fraud techniques evolve quickly
- Have strong written communication skills in French and English
A first experience in fraud operations, risk management, compliance, or fintech is a plus. ## Recruitment process
The process includes:
- Introductory interview with Talent Acquisition
- Online test
- Interview with Team Leads/Experts and case debrief
- Team fit interview with Consumer Risk team members