Account Manager (Acceptance payments)

Responsibilities:

• Act as trusted partner to your clients ensuring account retention, contractual health, performance and maximum satisfaction of clients
• Develop account plans and strategies and execute on them to increase revenue and market share
• Continually drive revenue within accounts through cross and up sell opportunities
• Ensure best-in-class, methodical partner management rooted in KPIs
• Be an advocate for their business, help Thunes to understand their demands/needs where necessary
• Work closely with multiple internal functions (e.g. product, sales, compliance, solution delivery and operations) to improve our product and service
• Ensure excellent communication and internal coordination to roll-out new services taking into factors of market specificity (regulation, competition etc.),
• Full ownership of customer requests, exploring new opportunities to add value
• Ensure all specific reports and records are completed within timeframe, including utilization of CRM tool
• Provide timely feedback to leadership about performance, sales activity, account management status and ongoing strategy
• Initiate and maintain strong working relationship with colleagues and customers to ease communication channels and facilitate resolutions for issues

Skills/Qualifications:

You're a natural people person who isn't afraid to get scrappy to solve customer issues; you have a curious mindset and are thinking how to continually grow your client success and relationship; you're excited to become an expert in the high-growth businesses that rely on Thunes; you're an energized and organized self-starter; you're highly analytical and have a track record for improving the processes and organizations around you. - +3 years experience in B2B Account Management with at least 2 years hands-on partnerships or account management experience working with enterprise merchants and/or financial institutions

• Demonstrable experience and knowledge of working to enable payments acceptance for clients across UK/ EU

• Track record of top commercial performance in a Payments business with proven ability to grow revenue share

• Operationally focused, with an ability to methodically grow a live account, coordinating internal teams using planning, metrics, and organizational structures

• Evidence of expertise in CSM (customer success management) with a metric driven, rigorous and programmatic framework approach

• Excellent negotiation skills to drive commercial value in upsell and cross sell scenarios and contract renewals

• Evidence of taking ownership for client issues and working across multiple teams to create a successful resolution

• Strong decision maker, able to prioritize through competing demands and complex problems

• Ability to manage multiple stakeholders, including compliance, legal, solutions delivery, treasury, and finance

• Driven, flexible, self-motivated, go-getter, able to accept change and with the ability to work at pace in a rapidly growing and changing environment

• Analytical ability to manage complex reporting, pricing, and cost considerations

• Must be fluent in French and English languages.. Package and Benefits

• Great compensation package, including performance commissions

• Private Health insurance for you and your family

• Life insurance

• Mobile allowance

• Ticket Restaurant

• Transport ticket

• Employee wellbeing & support program

• Learning & Development budget

• Relocation package if needed

• Work-life balance (flexibility and hybrid working policy)

• Great offices in the center of Paris (Opera)

• Our team is global, you will work with 40+ different nationalities spread across 5 continents

Sounds like you?