Virtual Chief AI Officer

Supercharge your career at Nucleus Networks! What makes Nucleus different from other Managed IT Services providers? To start, our focus goes beyond just keeping the lights on. We work with every one of our clients to help supercharge their business, transforming their IT from a system that just needs support to one that is driving business results and helping them grow. We are a team of over 80 experienced professionals focused on providing industry-leading IT Services to clients across Canada. Headquartered in downtown Vancouver with operations in BC, Alberta and Ontario, Nucleus operates on a remote-first, hybrid work model. We've been nominated as one of BC’s top 10 Best Workplaces and have been a top 5 Finalist for BC’s Best Company. We pride ourselves on our culture, our unique approach to delivering rapid-response IT services, and our continued obsession with providing the best client experience possible. We’ve been recognized as one of North America’s top Managed IT Services Providers as well as one of the top ten MSPs in Canada. Our vision is to be the best MSP in Canada for SMBs and we are looking for talented people who want to be a part of our journey and help us get there! General Duties and Responsibilities

• Embed directly with clients to run discovery, interviewing operators across roles, observing live workflows, and mapping current-state processes that surface high-ROI opportunities for AI and automation. - Build the business case for each engagement: quantify the cost of the status quo, model expected ROI and prioritize a sequenced roadmap of automation opportunities the client can act on. - Design future-state workflows in detail: process diagrams, decision logic, exception handling, human-in-the-loop checkpoints, and integration touchpoints, all to a level of specificity engineering can build against. - Partner with an AI Engineer throughout the build, translating client requirements into technical specs, validating outputs against business intent, and brokering trade-offs (quality vs. speed vs. cost vs. risk) in plain language. - Lead change management on the client side: stakeholder alignment, communication plans, training rollout, and adoption tracking. - Own the client relationship end-to-end: scope, expectations, status updates, escalations, and executive readouts. Serve as the single point of accountability for client outcomes. - Run post-deployment business reviews to measure realized impact, surface follow-on opportunities, and build the case for portfolio expansion. - Contribute internally by codifying reusable discovery frameworks, ROI models, workflow templates, and industry playbooks that scale across the practice. Required Skills and Qualifications