Senior Application Support Engineer

• 5+ years of experience in Application Support, Production Support, DevOps, or Robotics System Support. - Experience supporting complex distributed systems in production environments. Core Technical Skills:

• Strong programming skills in Python, C++, or similar languages. - Proficiency in Linux environments and command-line tools. - Ability to perform deep system debugging using logs, telemetry, and system metrics. - Experience with Docker/containerized environments, computer networking fundamentals, distributed systems troubleshooting, CI/CD pipelines, and deployment automation, monitoring tools. - Experience in root cause analysis (RCA) for production incidents. - Experience with ROS/ROS2 based robotic systems, Autonomous Mobile Robots (AMR), ASRS/Fleet management systems, localization, navigation, mapping systems, sensor integration. Soft Skills:

• Ownership mindset for production systems. - Ability to lead incident investigations and guide junior engineers. - Strong collaboration with engineering, QA, and operations teams. - Proactive approach to system reliability and continuous improvement. - Effective performance during high-impact production incidents. In addition to the challenging problems addressed using diverse technologies and tools, you can benefit from a competitive salary, great team culture, peers, and workplace. As a Senior Application Support Engineer (L3) with 5+ years of experience, you will play a crucial role in supporting and maintaining deployed robotics and warehouse automation systems in production environments. Your responsibilities will include being the primary point of contact for clients facing issues with deployed solutions, ensuring timely resolution, and deploying CI/CD updates while maintaining robust automation workflows. You will need strong troubleshooting skills, a deep understanding of robotic systems, and the ability to manage technical and customer-facing tasks effectively. Key Responsibilities:

• Resolve issues faced by customers from ongoing operations including UI, localization, sensor calibration, and integration problems. - Investigate and resolve complex system-level issues, collaborating with cross-functional teams as needed. - Document issues, root causes, and solutions for internal knowledge sharing and continuous improvement. - Regularly deploy CI/CD updates to client sites, ensuring minimal downtime and seamless integration. - Manage and troubleshoot deployment workflows and maintain/improve deployment scripts and automation tools. - Assist in setting up telemetry for debugging issues and monitor to prevent future occurrences. - Lead deep root cause analysis (RCA) and drive permanent fixes in collaboration with development teams. - Create tools to streamline deployments or expedite issue debugging. - Provide feedback to development teams for enhancing product reliability and performance. Requirements:

Required Skills and Experience:

• 5+ years of experience in Application Support, Production Support, DevOps, or Robotics System Support. - Experience supporting complex distributed systems in production environments. Core Technical Skills:

• Strong programming skills in Python, C++, or similar languages. - Proficiency in Linux environments and command-line tools. - Ability to perform deep system debugging using logs, telemetry, and system metrics. - Experience with Docker/containerized enviro