Customer Supply Chain Specialist

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Team and Role: We are currently in search for a Customer Supply Chain Specialist to join our Etail and Strategic Accounts team. In this role you will be an important piece of the puzzle to sustain consistent service level and support strategic business plans for a set of critical accounts, including Amazon Europe, Apple, Meta and Logitech's own DTC channel logitech.com. Reporting to the Customer Supply Chain Manager of E-tail Accounts, you will be the Subject Matter Expert of Amazon operational performance who oversees the end-to-end fulfillment of European orders placed. Externally, you will work closely with Amazon Strategic Supply Chain Manager and Vendor Service Specialists to tackle day-to-day operations and develop long-term logistics improvement tactics. Internally, you work with Amazon Collaboration Manager to convey customer requirements to internal stakeholders, and continue seeking opportunities to improve Logitech's service cost efficiency. This is a role to interact with multifunctional stakeholders at different levels hence, great communication skill and comprehensive end-to-end supply chain knowledge are the keys to success. The Key Success Factors for the ideal candidate here are: A strong hands-on mentality and drive to get things done along with an affinity and talent from process development to fault-free execution. You connect the dots between various stages of the supply chain and ensure to advocate for our customer's best interests. Service oriented and responsive whilst standing for fact based communication. Having a strong attention to detail is how you stay on the ball. Ability to perform logical reasoning and make fact-based decisions. Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you'll need for success at Logitech. In this role you will: Oversee supply replenishment processes from daily order management to logistics fulfillment, ensure deliverable execution according to agreed SLA. Monitor daily order intake quality, including customer order first-time-right, order pattern, EDI and scheduling tool performance, and perform troubleshooting to mitigate order processing disruptions. Coordinate logistics capacity with 3PL aligning to collaborative planning expectations with customers. Flag risks to internal and external stakeholders when service levels cannot be met, and constructively look for alternative solutions to achieve quick-wins and mid-term improvements. Work closely with Amazon Collaboration Manager to align on customer forecast, supply commitment, service-level and logistics capabilities on a 13wks outlook basis. Subject Matter Expert of Amazon operational performance (eg. VTTD, DWC, PIB … etc.) Deep understanding on cause and effect relationships of each node in the replenishment process and advise Amazon and Collaboration Manager on improvement opportunities. Collaborate with 3PL and the carrier to actively resolve daily delivery challenges into our customer's warehouses. Hold service providers accountable, track short-term resolution implementation and oversee long-term improvement development. Continuously look for ways to improve customer service, anticipate potential disruptions, and tackle unplanned events with analytical, fact-driven and positive mindset. Depending on seniority, support and act as back-up to Customer Collaboration managers in managing customer expectations and negotiating logistics related service agreements. Key Qualifications & Preferred Qualifications: For consideration, you must bring the following minimum skills and experiences to our team: At least 3 years of experience in Supply Chain, Operations, Account Management, or related business areas. Experience with Amazon/E-tail environments is highly valued. Proven ability in order management and operational execution—able to handle end-to-end processes with precision and efficiency. Strong English communication skills (reading, writing, speaking); additional languages are advantageous in our global environment. Experience working within international business contexts, including diverse, cross-functional teams. Exceptional digital dexterity: Advanced proficiency in Excel/Google Sheets: able to create complex formulas, automate workflows, and interpret large datasets and Hands-on experience with AI tools: comfortable integrating AI solutions into day-to-day operations to enhance reporting, automate routine tasks, and drive actionable insights. A proactive, self-motivated team player with a strong sense of ownership and accountability for results. Eagerness to embrace continuous learning and process improvement, actively seeking ways to optimize performance and deliver a best-in-class customer experience. What sets you apart: You are a data-driven problem solver who thrives in a fast-paced, digital-first environment. You challenge the status quo—constantly exploring how digital and AI solutions can elevate supply chain performance and customer satisfaction. Education: Bachelor Degree in Business, Operations Management, Supply Chain Management, Industrial Engineering or similar discipline. A Master Degree is a plus. Certified SCM, project management or continuous improvement accreditation such as Lean Six Sigma, PMM, Prince2, Scrum, Agile and/or APICS is a bonus. #LI-YS1 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible. As a company, we're just the right size for every person to take initiative and make things happen. We're big enough in our portfolio for those actions to have a global impact. That's a pretty sweet spot to be in and we strive to keep it that way. At Logitech, our values are not words posted on a wall. They are a core part of who we are. They are lived and recognized in our actions every day. Learn about our values. We design award-winning products that drive superior performance when gaming and superior productivity when working. We enable creativity when pursuing passions, and enhance connectivity so everyone is seen, heard and can contribute in their own unique way. Learn more about our brands and products. We extend human potential in work and play, in a way that is good for people and the planet. Take a look at where we play. We have offices in over 30+ countries and our products are sold in over 100 countries worldwide. We're truly global and want you to be too. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Learn more about our benefits. At Logitech, we live our values and expect you to show the same to become one of us. Be who you are, come prepared, and we'll try to make it enjoyable in the process. Generally, the process is simple, and as quick as possible. Check out our general approach.