Workforce Management Program & Technical Enablement Lead

Join the CXO Shared Services team at BILL, where we drive operational excellence and enable scalable growth for a dynamic, customer-centric fintech leader. As the WFM Program Lead, you will serve as a strategic program leader for BILL’s WFM function, bringing structure, rigor, and alignment across the BILL-badged WFM team, BPO WFM resources, and WaaS partners. Working through influence, shared standards, and cross-functional collaboration, this role shapes how BILL plans, executes, and governs workforce management across every delivery model. Responsibilities:

• Define and drive WFM practice standards across the BILL-badged team, BPO WFM resources, and WaaS partners, establishing consistent methodology for forecasting, scheduling, and intra-day management that sets a clear bar for execution quality across all delivery models. - Govern the quality and compliance of WFM outputs across all delivery models, including the BILL-badged team, BPO WFM resources, and WaaS partners. This includes auditing forecast accuracy, scheduling efficacy, and adherence to program standards, with gaps escalated through established governance channels to protect operational integrity. - Standardize WFM data and KPI reporting across the BILL-badged team, BPO WFM resources, and WaaS partners, creating a single source of truth that delivers consistent, reliable performance visibility across all delivery models. AI-powered tools and analytics are used throughout to surface deeper insights and support faster, more informed decision-making. - Lead onboarding and ongoing enablement for new WFM resources across the BILL- badged team, BPO partners, and WaaS, ensuring everyone is aligned to BILL’s scheduling standards, WFM platform workflows, and program expectations before assuming production responsibilities. - Ensure WFM scheduling practices remain compliant with applicable labor laws and internal policies, conducting routine process audits across all delivery models to mitigate operational and compliance risk. We’d love to chat if you have:

• 4+ years of WFM experience with deep proficiency across forecasting, scheduling, and real-time management, with hands-on experience in enterprise WFM platforms (such as Calabrio, NICE, Verint, or equivalent) and a demonstrated ability to maximize tool utilization in support of program outcomes. - A track record of operating across multiple WFM delivery models, including BPO and WaaS partnerships, with a demonstrated ability to align execution standards, maintain data consistency, and hold all parties accountable to program goals through influence and governance rather than direct authority. - Strong analytical instincts and a high bar for data integrity, with the ability to identify discrepancies across reporting layers, ask the right questions, and drive toward a single source of truth. - Experience bridging the gap between WFM strategy and day-to-day execution, translating leadership priorities into structured processes, governance frameworks, and scalable operational workflows. - A continuous improvement mindset with the ability to evaluate current WFM practices, identify gaps between program potential and actual execution, and build a clear case and roadmap for elevating standards across people, process, and platform. Comfort leveraging AI tools to analyze workforce data, generate operational insights, and identify patterns that inform smarter planning decisions. Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary  ranges noted below roles in the specific  geographic zones

Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County

$99,800—$124,800 USD

Zone 2- CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts

$89,900—$112,300 USD

Zone 3 -Utah (includes Utah office), Houston TX, Florida, North Carolina

$84,900—$106,100 USD

What’s in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL:

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.