Client Services Executive

MBA and/or engineering from a premier institute

6 to 12 years of experience with 4-5+ years of post-MBA experience in Delivery, Project Management, Client Engagement, or Presales

Knowledge of estimation, planning, project management, budgeting, and quality assurance related to ECM/BPM practices

Ability to gather and analyze data and draw logical conclusions

Thorough understanding of Project Management methodologies and tools

Good analytical capabilities and excellent time management skills

Develop new opportunities to increase company visibility in the account, with an annual billing target

Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer As an Engagement Manager at the company, your role involves managing named customers' relationships and ensuring the delivery and demonstration of the company's value proposition by leveraging industry best practices in the BPM / ECM domain. You will work closely with the CRM and Delivery Head to meet the business goals and targets. Key Responsibilities:

Act as a Single Point of Contact (SPOC) between the Customer and Newgen, including both delivery and account management teams

Position Newgens products and/or services to the customers

Identify continuous growth opportunities for new business according to the account expansion target

Execute ongoing engagements such as implementation, change requests, renewal of ATS / AMC, additional resource deployment, additional licenses, and additional process deployment

Collaborate with Delivery Head and CRM to review the progress of ongoing implementations, new business opportunities, and Booking-Billing-Collection figures as per the account expansion target

Build proposals for new opportunities and involve CRM / Business Head as needed

Create, review, and periodically update all opportunities in Salesforce.com

Ensure Client Sign-Off and acceptance for every delivery are in place

Obtain customer satisfaction feedback post SRS / Functional Spec and UAT for every implementation (new and existing customers) In addition, you will be responsible for the end-to-end delivery process, starting from Presales immediately after receipt of the order placed by the customer, through the Hand-off process, including all project sign-offs and site going Live dates. You will also handle tasks related to billing, contracting, raising bills, and collecting payments from customers as per the agreed terms and timeline. Qualifications and Experience:

MBA and/or engineering from a premier institute

6 to 12 years of experience with 4-5+ years of post-MBA experience in Delivery, Project Management, Client Engagement, or Presales

Knowledge of estimation, planning, project management, budgeting, and quality assurance related to ECM/BPM practices

Ability to gather and analyze data and draw logical conclusions

Thorough understanding of Project Management methodologies and tools

Good analytical capabilities and excellent time management skills

Develop new opportunities to increase company visibility in the account, with