General Manager, Houston

Privacy Notice for California Applicants and Employees Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Meow Wolf opens portals of possibility. Come as you are! We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world. We share a strong commitment to Belonging through our values of: Collaborative Creativity: We believe the act of creating together amplifies possibilities. Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery. Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong. Authentic Compassion: We are "kind punks" - supportive to each other and standing up for what we believe in. Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art. If this all sounds like YOU, read on…. Job Description: Job Disclosures: Location: Houston, TX Job Summary: The General Manager (GM) is responsible for overseeing the day-to-day operations of a Meow Wolf exhibition, ensuring we deliver each day with excellence - while staying true to Meow Wolf's purpose, vision, and values. This role focuses on operational excellence managing all aspects of the facility, including food and beverage and retail, guest service, safety, and staff leadership. The GM will drive operational efficiency, lead a diverse team, and create an environment where creativity, playfulness, and authentic compassion are celebrated, all while maintaining high standards of service and safety. Job Responsibilities: Operational Leadership: Manage and oversee the day-to-day operations of the location, including ticketing, retail, food & beverage, facilities and exhibition, and safety and security. Ensure all departments are running efficiently and effectively to provide a consistent, high-quality experience for guests. Team Leadership and Development: Lead, coach, and develop a high-performing team of managers, holding them accountable to consistently meet and exceed organizational standards. Provide ongoing training, constructive performance feedback, and clear growth opportunities to drive individual and team success. Foster a culture of teamwork, excellence, high morale, and accountability, ensuring that all staff contribute to achieving exceptional results and upholding the company's values and goals. Guest Service Excellence: Ensure an exceptional guest experience by maintaining a guest-first mindset. Address and resolve guest concerns or complaints promptly. Monitor and improve guest satisfaction through real-time feedback and operational adjustments. Financial Management: Forecast and control sales and expenses. Hold direct reports accountable for budgets and spending. Review business reports frequently to ensure profitability and take corrective actions as necessary. Safety and Compliance: Ensure that the location operates in full compliance with safety regulations, and actively promote a culture of safety for guests and staff. Operational Efficiency: Optimize staffing, scheduling, and resource management to maintain smooth operations. Regularly assess and improve operational processes to maximize efficiency and cost-effectiveness. Facility Management: Oversee the maintenance and cleanliness of the entire location, ensuring that all equipment and facilities are in top working order. Coordinate with facility management teams to address any issues that arise promptly. Required Qualifications: 10+ years of proven experience in a leadership role within a fast-paced, customer-focused environment (e.g., hospitality, entertainment, or retail). Strong track record of leading, developing, and motivating teams to achieve performance goals. Solid experience in overseeing the daily operations of a complex facility, including guest services, food & beverage, retail, and safety. Experience managing guest service teams, with a focus on delivering superior guest experiences and resolving issues effectively. Strong understanding of customer satisfaction metrics and a commitment to continuous improvement based on guest feedback. Strong financial management skills, including forecasting, budgeting, and expense control. Ability to analyze business performance and take corrective actions to meet profitability and operational goals. Knowledge of health and safety regulations and ability to ensure compliance within a public-facing business environment. Exceptional communication skills, both written and verbal, with the ability to build relationships with diverse teams and stakeholders. Ability to obtain required licenses and certifications for your location Work Environment and Physical Demands: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Employment Type & Hours: Full-time, exempt position. Standard business hours apply, with flexibility required for travel, events, and operational needs, including availability to work varied shifts, including evenings, weekends and holidays. Travel: This position requires limited domestic travel ( less than 10%), including occasional visits to other exhibition locations, company headquarters, and industry events. Physical Demands of the Role: Primarily works in an office environment, using a computer and participating in virtual and in-person meetings. Frequent movement while on-site at exhibitions and events, including moving through large, immersive spaces with varied lighting, sound, and environmental conditions. Occasional lifting or carrying of materials (up to 25 lbs) related to operations, training, or presentations. May require extended periods of sitting, typing, and screen use during administrative and strategic planning tasks. Ability to move throughout the facility, including navigating stairs, for extended periods of time. Ability to travel via air and ground transportation, navigating various worksite environments. Supervisory Responsibilities: Directly leads and develops the exhibition management team Provides oversight to operational teams, ensuring alignment with business goals and guest experience excellence. The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law. BENEFITS: The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks. Medical Insurance options: PPO & HDHP* Dental and Vision Insurance* HSA, HRA, and FSA options* 401k Retirement Plan Company paid Life Insurance Policy and Disability Coverage(s)* Voluntary Critical Illness and Life Insurance Policies* Company Paid Employee Assistance Program Paid Parental Leave for 12 weeks Discount off Meow Wolf Gift Shop Merch and Cafes Admission to Meow Wolf attractions for employees and guests *Regular or Project Based Full-time positions Please visit www.meowwolf.com/careers for more information. Meow Wolf is an arts and entertainment company based in Santa Fe, New Mexico. We create immersive and interactive experiences that transport audiences of all ages into fantastic realms of story and exploration.