Assoc Technical Support Analyst

As a leading ERP software and solutions provider specializing in the construction, mining, forestry, material handling, and agriculture industries, VitalEdge aims to be the ERP thought leader in the industry. With over 750 employee associates across four continents and customers in over 20 countries, we are actively seeking talented individuals to join our team and help us grow our North American footprint. At VitalEdge, we enable transformation that results in broader societal benefits, ultimately equipping the world to keep running. With over 60 years of combined experience and industry-leading software suites, we are driving the market forward. Join us for an exciting opportunity to be part of our innovative team. In the role of a Customer Support Associate at VitalEdge, your primary responsibility will be to provide support to customers experiencing issues with our products and solutions. You will respond to customer inquiries via telephone, web chat, email, and online tickets. Your role will involve troubleshooting software applications, documenting customer information, and resolving technical issues to ensure customer satisfaction. As a leading ERP software and solutions provider specializing in the construction, mining, forestry, material handling, and agriculture industries, VitalEdge aims to be the ERP thought leader in the industry. With over 750 employee associates across four continents and customers in over 20 countries, we are actively seeking talented individuals to join our team and help us grow our North American footprint. At VitalEdge, we enable transformation that results in broader societal benefits, ultimately equipping the world to keep running. With over 60 years of combined experience and industry-leading software suites, we are driving the market forward. Join us for an exciting opportunity to be part of our innovative team. In the role of a Customer Support Associate at VitalEdge, your primary responsibility will be to provide support to customers experiencing issues with our products and solutions. You will respond to customer inquiries via telephone, web chat, email, and online tickets. Your role will involve troubleshooting software applications, documenting customer information, and resolving technical issues to ensure customer satisfaction. **Responsibilities:**