Are you a warm, bubbly, and enthusiastic individual who loves creating unforgettable first impressions? If so, we invite you to join our luxury collision repair group as a Receptionist/Office Administrator and be the welcoming face of our state-of-the-art facilities. As the first point of contact for our valued clientele, you’ll provide exceptional customer service, ensure seamless client communication, and embody the professionalism and elegance that define our brand. Please note the following Roles and Responsibilities for this position which includes but is not limited to:
Greet customers
Answer and direct phone calls
Check deductible for files before completed
Collect payments from customers
Coordinate with the detail department & Production Manager in preparation for pick-ups
Contact customers for scheduling of estimate and repairs as well as vehicle pick up
Monitor and remind customers who did not pick up over 24 hours
Update appointment calendars and schedule appointments
Taking tow-in vehicle request
Create ICBC files, other private insurance files, dealership, and private job repairs
Prepare all paperwork and key tags for each job orders
Assign jobs to each estimator
Checking customer’s loss of use coverage and liability in order to determine billing ICBC or claiming ATS
Send rental reservation request to ICBC and claim rental vehicle reimbursement (clawback(s))
Monitoring Hertz rental bills
Monitoring the White Board, making sure picked-up vehicles are removed from it
Making rental reservations for customers with Hertz or any other rental companies
Monitor rental vehicle in and out dates
Coordinate valet service for customers without rentals
Checking Color Sand and Buff, parts invoices, and total amount when closing files
Enter and manage cycle time, ensure ICBC payment submitted with correct cycle time and total repair amount
Maintain cleanliness of lobby and washroom
Receiving and sorting daily mail, deliveries, and couriers
Invoice completed files and export invoices to QuickBooks
Apply payment to correct RO in QB
Organizing past month files
Maintain office supplies and place orders when necessary
Perform other clerical receptionist duties such as filing, photocopying, faxing, refilling supplies at complimentary drink area, etc. - Set up Employee ID for new employees
Enter timecard for employees who did not punch in and out. - Assist manager to monitor employee calendar
Assist in month-end closing
Ensure Synergy sales matches with QB
Maintain work in progress payables
Other duties as assigned
An ideal candidate should be able to demonstrate some if not all the following qualifications:
Automotive dealership service experiences an asset
A team player who is focused on providing exemplary customer service
Excellent communication
Ability to multi-task in a fast-paced work environment
Strong organizational skills and detail oriented
Working knowledge of computers
To illustrate our dedication to our family, some of the benefits we provide are as follows:
Competitive Wages with optional Group Registered Retirement Saving Plans (RRSP) & Deferred Profit-Sharing Plan
Exceptional Benefits Plan (Extended Health Care, Dental, Vision, and $1000.00 per year for each practitioner. - Company Sponsored Opportunities to Travel abroad for Training
Company Sponsored Education, and Opportunities for Growth
State of the Art Facility with Ergonomic Workstations
For a quick virtual tour of our facility or for more information about us; please click the following link:
https://www.no1collision.com/en/index.php
If you are interested, please do not hesitate to take this opportunity or wait to apply. For more information about our open position(s), please visit us at:
https://no1collision.bamboohr.com/jobs/
Only the candidates who are chosen to advance to the next step of our recruitment process will be contacted through phone or email. Please note that internal applicants will be given first consideration.
