Associate Service Desk Analyst

Technical Skill Sets: Essential: Good understanding of Windows 11 enterprise environment and UI (User profile, email configuration, Appl installing) 2-4 year's hands-on experience with office productivity tools like Word, Excel, PowerPoint and Outlook Basic understanding of MS networking setup and configuration for PCs (DHCP, DNS, IP configuration) 1-2 years' experience of managing Active Directory environment (Password reset, User profile changes, Apps/Patch distribution WSUS, SMS etc.) 1-2 years' experience with international service desk and remote support tools (RDP, GTA, PCAnywhere etc.) Basic knowledge of ITIL framework (V3.0 foundation would be added advantage) Clear understanding of Network and Server fundamentals. Logical frame of mind to articulate and troubleshoot new issues. Preferred: Experience in supporting enterprise applications like Oracle EBS will be added advantage Knowledge of installing and support of Studio.Net, Visio would be added advantage Working with ServiceNow Working with Mac OS Behavioral Skill Sets Excellent verbal and written communication Ability to execute assigned tasks independently and work as team player Ability to follow work process completely and correctly Document and enhance efficiency and user experience for work processes Responsibilities: Attending IT service desk calls and following appropriate procedures Providing Level – 1 & 2 technical support around Windows, Office, VPN, Telephony, Server infrastructure, Enterprise applications etc. Follow and create knowledge articles to document resolutions. Proactively monitor key parts of infrastructure and provide initial troubleshooting support. Ensure user satisfaction Working in 24x7 Environment. A global healthcare IT innovator, Altera Digital Health develops and elevates technology to connect and inspire healthier communities. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals. Together, with our clients, we're driving a new era of healthcare. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com To learn more, visit www.alterahealth.com. Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.