Work on integrating the XBOW product with customer environments
Lead self-hosted product deployments, support and upgrades
Support feature prototyping
Provide Tier 2 support for customer technical issues
Be open to supporting pre-sales support roles when required
Provide feedback to product teams on what you are seeing in the Field
Help explain the technical and business value of the product to users and stakeholders
Support hand-off between pre and post sales teams
Run Expert Services engagements
Your Role
We’re looking for an experienced hands-on Field Engineer to support the Customer Success team with XBOWs customers. You’ll support complex demos during the sales cycle, work with the customer to integrate and deploy the product in their environment, prototype features based upon customer needs, and provide Tier 2 technical support. This is a deeply technical role within a customer facing environment. You’ll work across multiple customers supporting the sales team, and act as a conduit to share information back with the Product Engineering team to help mature the platform. ## (Required Qualifications):
Who You Are
Experience as a Expert Services/Field Engineer in the security space, preferably with a SaaS product
Understanding of SAST, SCA, CWP and DAST products in the market
Hands on experience building cloud infrastructure, deploying products in cloud environments and integrating with VPN and SSO technologies
10+ years Security Engineering/DevSecOps/Infrastructure Engineering or adjacent experience
Strong command of security concepts such as the OWASP Top 10
Understanding of security frameworks and compliance, such as ISO-27001, FedRAMP, SOC2, PCI or HIPAA
Can support CSM teams by resolving customers technical issues, and providing Tier 2 support
Comfortable prototyping features for customers
Experience working with Cloud vendors such as AWS, Azure, GCP and OCI
Capable of explaining complex security concepts clearly to mixed audiences
Used to tailoring messaging to CISOs, security engineers and executives
Experience working with Product Engineering teams to communicate customer learnings
Basic understanding of customer post-sales buying drivers and objections
Comfortable learning new languages such as Go and TypeScript. - Fluent in English, both written and spoken
**Bonus if you have (**Preferred Qualifications):
Pre-sales Solution Architecting/Solution Design
Security/DevSecOps consulting experience in a Professional Services setting
Completed AWS/Azure certifications and supported competency and audit efforts
Actively involved in the security community, including speaking at conferences, running workshops and/or contributing to Open Source
Previously filled a role as a security buyer, such as a CISO
Had experience in software engineering roles
Involved in complex platform build outs using technologies such as Terraform and Kubernetes
What We Offer:
Compensation & Equity: Competitive salary, clear performance-based incentives, and equity package, making you an integral part of XBOW’s growth story. - Career Growth: Significant opportunities to progress within the sales organization and shape your career trajectory as we scale. - Meaningful Work: You’ll directly impact XBOW’s mission to revolutionize cybersecurity and protect organizations worldwide. ## What Else You Should Know
Location: Remote Australia
Contract: Full-time
At XBOW, we leverage AI every day, it's embedded in our product and our sales approach. But for this role, we’re seeking someone who brings genuine curiosity, empathy, and persistence. If that's you, we'd love to connect.