Posted Apr 30, 2026
Key Responsibilities:
Installation and Setup: Install and configure equipment or machinery at customer sites according to company standards and specifications. - Maintenance and Repair: Perform regular maintenance, diagnostics, and repairs on equipment. Troubleshoot and resolve technical issues in a timely manner. - Customer Support: Provide on-site technical support and guidance to customers, ensuring their needs are met and addressing any questions or concerns regarding the equipment. - Training: Train customers on proper usage and maintenance procedures for the equipment to prevent issues and improve efficiency. - Documentation: Maintain accurate service reports, records of maintenance, repairs, and installation tasks, as well as inventory logs. - Problem Solving: Quickly and effectively diagnose and resolve issues, offering recommendations for improvements or upgrades. - Collaboration: Work closely with other teams (FAS, sales, etc.) to ensure effective service delivery and to report recurring issues or feedback from customers. - Safety Compliance: Follow safety protocols and industry regulations while performing tasks at customer sites. - Travel: Travel regularly to different locations as required for service jobs and on-site support. Qualifications:
Education: A degree in electronics engineering or a related technical field is preferred. Certifications in specific technologies may be required. - Experience: 4-7 years of experience in a field service or technical support role, preferably in a similar industry (e.g., electronics, medical device, etc.). - Technical Skills: Proficiency in troubleshooting and maintaining complex machinery, software systems, or electronics. Experience with relevant diagnostic tools and equipment. - Communication: Moderate verbal and written communication skills to interact with customers and internal teams. - Problem-Solving: Excellent analytical and troubleshooting skills to address complex technical issues. - Customer Service: Ability to build and maintain strong relationships with customers, providing a high level of customer satisfaction. - Physical Requirements: Ability to work in various clinical environments. Role Overview: As a Field Service Engineer, you will be responsible for the installation, commissioning, maintenance, and repair of instruments and systems at customer sites. Your role will involve providing on-site support, troubleshooting technical issues, and ensuring all service-related activities are completed to a high standard. You will act as the key contact between the company and customers to ensure customer satisfaction with technical services. Key Responsibilities:
Installation and Setup: Install and configure equipment or machinery at customer sites according to company standards and specifications. - Maintenance and Repair: Perform regular maintenance, diagnostics, and repairs on equipment. Troubleshoot and resolve technical issues in a timely manner. - Customer Support: Provide on-site technical support and guidance to customers, ensuring their needs are met and addressing any questions or concerns regarding the equipment. - Training: Train customers on proper usage and maintenance procedures for the equipment to prevent issues and improve efficiency. - Documentation: Maintain accurate service reports, records of maintenance, repairs, and installation tasks, as well as inventory logs. - Problem Solving: Quickly and effectively diagnose and resolve issues, offering recommendations for improvements or upgrades. - Collaboration: Work closely with other teams (FAS, sales, etc.) to ensure effective service delivery and to report recurring issues or feedback from customers. - Safety Compliance: Follow safety protocols and industry regulations while performing tasks at customer sites. - Travel: Travel regularly to different locations as required for service jobs and on-site support. Qualifications:
Education: A degree in electronics engineering or a related technical field is preferred. Certifications in specific technologies may be required. - Experience: 4-7 years of experience in a field service or technical support role, preferably in a similar industry (e.g., electronics, medical device, etc.). - Technical Skills: Proficiency in troubleshooting and maintaining complex machinery, software systems, or electronics. Experience with relevant diagnostic tools and equipment. - Communication: Moderate verbal and written communication skills to interact with customers and internal teams. - Probl
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