Sr Client Service Consultant

Responsibilities Liaison with various departments (e.g. Accounts, IT) within the company for achieving desired common objective Answer, as appropriate, inquiries and facilitate resolution of issues raised Work as an effective member of a team from a variety of departments within the company Handle escalations pertaining to unresolved cases Maintain a positive rapport with customers while discussing or resolving problem situations Troubleshoot appropriately to identify root cause of the issue Participate in the development of departmental goals and objectives, and identify opportunities for process improvement Effective probing skills to elicit customer information Ability to translate user-oriented language into technical information Track and document requests and ensure proper notation of customer problems or issues Document problems and solutions to train lower-level support on how to properly address customer or product problems Qualification Academic and professional qualifications: Bachelor's Degree, preferably in Healthcare or Banking and Finance Experience: Minimum 3-4 year of experience Excellent Communication Skills Experience with Microsoft Office products Knowledge in basic computer troubleshooting steps Travel requirements: Minimal Travel Required Working arrangements: Able to work on a shifting schedule Work is performed in a standard office environment with minimal exposure to health or safety hazards A global healthcare IT innovator, Altera Digital Health develops and elevates technology to connect and inspire healthier communities. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals. Together, with our clients, we're driving a new era of healthcare. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com To learn more, visit www.alterahealth.com. Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.