Posted Apr 28, 2026
As a dynamic and client-focused professional, your role as the Client Success Manager will involve leading the client Success function with a strong emphasis on client relationship management, operational excellence, and business growth. Your responsibilities will include managing key accounts, ensuring client satisfaction, and driving retention and expansion initiatives. Key Responsibilities:
Develop a comprehensive understanding of the travel business and client requirements. - Manage and grow key marine and corporate accounts, ensuring long-term retention and new business development. - Conduct regular client meetings, gather feedback, and proactively address performance-impacting issues. - Strengthen client engagement through follow-up calls, visits, and on-call support for emergency travel situations. - Handle escalations including visa cases and other critical client requirements. - Deliver persuasive corporate sales presentations and design tailored operational procedures. - Prepare and present periodic MIS reports to clients, identifying cost-saving opportunities. - Partner with the Accounts team to ensure effective credit control, timely payment follow-ups, and resolution of accounting issues. - Collaborate cross-functionally to enhance client experience and streamline processes. - Undertake additional responsibilities as assigned by the Line Manager. Qualifications Required:
Graduate degree with 815 years of experience in the travel industry, including at least 5 years in corporate client handling. - Strong background in client relationship management with a process-driven approach. - Excellent written and verbal communication skills. - Demonstrated ability to deliver impactful presentations and manage corporate stakeholders. - Sales background preferred; MBA qualification will be considered an advantage. - Pleasant personality with a proactive, results-oriented attitude. - Travel industry experience is desirable but not mandatory. Key Responsibilities:
Develop a comprehensive understanding of the travel business and client requirements. - Manage and grow key marine and corporate accounts, ensuring long-term retention and new business development. - Conduct regular client meetings, gather feedback, and proactively address performance-impacting issues. - Strengthen client engagement through follow-up calls, visits, and on-call support for emergency travel situations. - Handle escalations including visa cases and other critical client requirements. - Deliver persuasive corporate sales presentations and design tailored operational procedures. - Prepare and present periodic MIS reports to clients, identifying cost-saving opportunities. - Partner with the Accounts team to ensure effective credit control, timely payment follow-ups, and resolution of accounting issues. - Collaborate cross-functionally to enhance client experience and streamline processes. - Undertake additional responsibilities as assigned by the Line Manager. Qualifications Required:
Graduate degree with 815 years of experience in the travel industry, including at least 5 years in corporate client handling. - Strong background in client relationship management with a process-driven approach. - Excellent written and verbal communication skills. - Demonstrated ability to deliver impactful presentations and manage corporate stakeholders. - Sales background preferred; MBA qualification will be considered an advantage. - Pleasant personality with a proactive, results-oriented attitude. - Travel industry experience is desirable but not mandatory.
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