Cloud IT Specialist

Classifying and prioritizing tickets based on defined severity levels (P1, P2, P3) and business impact to streamline resolution processes. - Providing help desk support via phone, video call, chat, & email. - Troubleshooting technical issues for company employees. - Design, implementation, and continuous improvement of specific automations and processes (Freshservice and other tools). - Managing our ITSM (Freshservice) and helping create connections and automations between various systems. - Managing mobile device enrollment, security, and application updates using Microsoft Intune and Apple Business Manager. - Handling access management and license provisioning for tools like Google Workspace, Microsoft 365, Adobe, Jira, and more. - Maintaining an inventory of mobile devices and other equipment. - Overseeing Windows Autopilot for device setup and lifecycle management. - Troubleshooting network issues and administering endpoint security solutions to ensure compliance. - Developing and revising IT Department processes and knowledge base. - Assisting with access reviews and security audits. What We're Looking For:

Outgoing and personable candidates with strong customer service skills. - Strong English skills is required. - Strong familiarity with Freshservice or another ITSM. - Bachelor's degree, or equivalent, from an accredited institution, or equivalent experience. - Located in Philippines. - Willingness to work night shift. - Relevant certifications (e.g. Microsoft Certified: Azure Administrator, Google Workspace Admin) are preferred, but not required. - Strong problem-solving skills with attention to detail. - Excellent communication skills to explain technical concepts to a non-technical audience. - Proactive approach to continuous learning and professional development. - Ability to work in a fast-paced environment and adapt to changing priorities. - Passion for innovation and a desire to make a positive impact on users' lives. - General knowledge of at least one programing/scripting language is a plus, but not required. About Career TEAM: Founded in 1996, Career TEAM is socially conscious organization that seeks to close the nation’s opportunity divide through government-funded workforce development programs designed to help individuals get the skills, knowledge, and resources needed to obtain quality employment. In addition to administering these programs, Career TEAM develops and leverages cutting-edge software tools to ignite transformative change within the workforce development industry. Career TEAM is revolutionizing the operational landscape for workforce development professionals through its Career Edge platform, which includes state-of-the-art job training tools and advanced case management systems. For more information see www.careeredge.com and www.careerteam.com. Career TEAM’s outstanding record has resulted in numerous honors, including:

Named by Inc. Magazine as one of America's 500 fastest growing privately held companies

Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation

Featured by 60 Minutes, CNN, Money Magazine, Inc. Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.