Customer Success Manager

As an Easygenerator Customer Success Manager you will:

• Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth. - Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes. - Objectively assess account health scores and proactively take action to improve them to maximize customer retention. - Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders. - Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers. - Develop and execute strategic success plans tailored to each customer’s objectives and use cases, supporting retention and unlocking opportunities for account expansion and upsell

• Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions. ## What You Bring

• A bachelor’s degree or higher.

• Experience. You have at least 2 years of Customer Success (or (key) account management related) experience

• Excellent communication skills. You have strong English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen. - Commercial mindset. You have a passion for negotiating the best possible outcome for external and internal stakeholders. - You know how to get to the question behind the question and you’re truly focused on helping your customer succeed. - You’re up to date on the latest trends and developments in our discipline. ##