Technical Solutions Engineering Manager, Google Cloud
Posted Apr 7, 2026
Key Responsibilities:
-
Lead a team of engineers providing technical support for all Google Cloud Platform products, ensuring 24-hour customer support globally. - Collaborate with Product Management and Engineering to enhance the overall product based on customer needs and trends in feedback. - Work closely with Software Engineering and Site Reliability Engineering to handle real-time production incidents, emphasizing prompt issue identification and customer communication. - Address high-profile escalations and issues, enhance the customer experience, and drive initiatives to increase customer success rates. - Establish goals and priorities, working with the team to achieve them, while focusing on customer service and continuous technical skill development. Qualifications Required:
-
Bachelor's degree in the field of Science, Technology, Engineering, Math, or equivalent practical experience. - 13 years of experience in technical support, professional services, software development, or product operations management. - 3 years of experience managing a technical, customer-facing team. Key Responsibilities:
-
Lead a team of engineers providing technical support for all Google Cloud Platform products, ensuring 24-hour customer support globally. - Collaborate with Product Management and Engineering to enhance the overall product based on customer needs and trends in feedback. - Work closely with Software Engineering and Site Reliability Engineering to handle real-time production incidents, emphasizing prompt issue identification and customer communication. - Address high-profile escalations and issues, enhance the customer experience, and drive initiatives to increase customer success rates. - Establish goals and priorities, working with the team to achieve them, while focusing on customer service and continuous technical skill development. Qualifications Required: