Shift Lead

Our Story:

Story Cannabis was built by misfits on a mission — people bold enough to shift the cannabis narrative and create something better. Founded in 2021 by industry veterans, Story is a vertically integrated company headquartered in Phoenix, operating across Arizona, Maryland, Ohio, and Louisiana, and we’re just getting started. Our vision is to bring hope, happiness, and healing to the world through cannabis, and we’re doing it one state, one store, and one customer at a time. Leadership defines how we show up. Data drives how we grow. Gratitude keeps us grounded. Unity fuels our momentum. And growth, in every sense, inspires everything we do. If you’re ready to challenge what’s expected and shape the future of cannabis, your next chapter starts with Story. Overview:

As a Shift Lead, you will play a key role in leading daily operations and ensuring every guest has a positive and enjoyable customer experience. You’ll guide and support the retail team through active floor leadership, setting the tone for exceptional customer service, accuracy, and teamwork. From overseeing transactions and compliance procedures to coaching team members and maintaining store standards, you’ll help create a smooth and successful operation within the store. Responsibilities:

• Serves as a resource for questions or issues from staff and customers. - Oversee onboarding for all new retail associates. - Assists with tracking of daily and monthly inventory. - Assist with restocking the sales floor with cannabis and non-cannabis products. - Open and close the store as needed. - Assist the Management team. - Provide exceptional customer service in accordance with established standards. - Develop and maintain rapport with our customers, vendors, service providers and staff. - Recommend, select, and help locate the proper product for customers, depending on their individual needs. - Explain the effects of different types of cannabis to customers and patients clearly and effectively. - Ensure strict controls to protect organizational assets at the direction of management. - Set up and break down display cases per company standard. - Ensure phone calls and online orders are addressed in a timely manner. - Maintain cleanliness of the store, i.e. dusting, glass cleaning, vacuuming, sweeping and sanitization. - Maintain a positive work environment conducive to trust and respect. - Maintain strict confidentiality in compliance with HIPAA guidelines. - Perform other related work as required.