Technical Support Representative

• Troubleshoot network communications including router issues, WAN link outage, and switch problems. - Troubleshoot software/hardware, user processes and mechanical operation. - Support customers over the phone, email, and/or remote automation interfaces. - Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service. - Assist the department with creating knowledge base articles to increase customer self-support. - Learn new technologies and take on more responsibilities as the organization grows. - Other duties as assigned. Requirements

• High School Diploma or a General Education Degree

• 2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment

• Excellent verbal and written communication skills

• Must be a problem-solver who is flexible and responsible

• Must be able to work in a team-based collaborative environment

• Enjoy interacting with people

• Work at our Liberty Lake, WA headquarters

Preferred Qualifications

• Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects. - Knowledge of Security Industry (Cameras, DVR’s, Sensors, Relays, etc.)

• Knowledge of electrical wiring, proper grounding, etc. - Knowledge of Linux OS

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time. The Perks!

• The pay range for this position is $19.00 - $22.00 per hour. This role is also eligible for an annual discretionary bonus. - Employees are eligible to purchase company stock at a discounted rate
• Collaborative, fun, creative culture where idea sharing is encouraged
• Casual dress (Jeans are welcome!)
• Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low. - Up to $5,000 annual company match for 401k
• Company paid short-term/long-term disability, AD&D and life insurance
• Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs
• Paid maternity and paternity leave
• Pet Insurance
• Free annual membership to Care.com
• Free access to the Headspace app for you and up to five friends and family members. - 15 Days of Paid Vacation accrued per year (increases after year 3)
• Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous
• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
• Employee Equipment Program – Free Alarm.com system for your home! The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. Notice To Third Party Agencies:

Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com. JR105863

LI# - Onsite

The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package. Base Salary Range

$20—$23 USD