Posted Apr 28, 2026
Own customer projects end-to-end, managing timelines, stakeholders, risks, and outcomes, while acting as the primary point of contact and building strong, trusted relationships. - Support customers in going live with hx Renew quickly and effectively, balancing pace with quality and ensuring delivery drives meaningful outcomes. - Create and maintain clear, real-time views of project progress, including milestones, dependencies, risks, and status, surfacing issues early and keeping both customers and internal teams aligned. - Define, use, and continuously improve core project management artefacts (e.g. plans, RAID logs, governance rhythms, handovers) so delivery is consistent, high-quality, and easy to follow. - Apply AI and automation to improve how projects are run, from summarising workshops and generating updates to identifying risks and improving visibility across delivery. - Translate customer needs into clear actions for Model Development, Technology, and Customer Engineering, ensuring alignment across teams and smooth execution. - Contribute to improving how we deliver as a function, refining processes, templates, and ways of working to make delivery more scalable and effective over time. # What you'll need to have done
Delivered or contributed to projects in SaaS, technology, financial services, or consulting environments
Worked directly with stakeholders and adapted communication across technical and non-technical audiences
Demonstrated project management fundamentals (planning, risk/issue tracking, stakeholder communication)
Taken initiative to improve a process, tool, or way of working and seen it through to adoption
Shown curiosity around tools or AI, and explored how they can improve how you work
Operated effectively in environments with some ambiguity, balancing independence with knowing when to ask for support
You prefer sticking strictly to defined processes rather than adapting your approach based on the needs of the project or customer
You’re uncomfortable working directly with customers or taking ownership of delivery outcomes
You’re hesitant to explore new tools, technologies, or ways of working to improve how you deliver
If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you’ll do your best work. We’re building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us. ## Benefits
£5,000 training and conference budget for individual and group development. - 25 days of holiday plus 8 bank holidays (33 days total). - Company pension scheme via Penfold. - Mental health support and therapy via Spectrum.life. - Individual wellbeing allowance via Juno. - Private healthcare insurance through AXA. - Income protection and Life Insurance. - Cycle to Work Scheme. # Additional perks
Top-spec equipment (laptop, screens, adjustable desks, etc.). - Regular remote and in-person hackathons, lunch and learns, socials, and game nights. - Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry. - Exceptional opportunities for personal development and growth as we build something remarkable together. ## Interview Process
Initial call with our Talent team to kick things off
Hiring Manager Interview - with our Programme Manager
Skills Interview (On-site preferably)
Values Interview
If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.
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