Klamath Falls OR- Help Desk Technician

Skills-

• Phone etiquette & calm demeanor
• PC proficiency in Windows-based applications and strong internet usage skills. - Adaptability to day-to-day work schedule priority changes. - Ability to understand basic networking, including switches and routers
• Listen to symptoms of problems customers face and identify core issues
• Communicate effectively with clients in non-technical terms
• Accountable and punctual work attendance
• Work independently on projects
• Have fun in a casual work environment

What would you be doing? - Address customer calls, emails, and portal requests. - Recording customer payments. - Setting up customer accounts and determining if they can receive our services. - Terminating customer accounts when the customer calls, emails in to cancel. - Resolve customer questions and concerns efficiently by actively listening, clear and concise communication, and assuring customer understanding. - Accurately process and record communication transactions using a Service Ticket system. - Utilize subscriber management system to identify, resolve, or dispatch technicians to resolve customer service issues. - Walk customers through series of troubleshooting steps to resolve issues remotely. - Maintain current knowledge of all product offerings, and technical support procedures to provide accurate and timely information and solutions to customers. - Prep and configure equipment. - Run ping report and diagnose customer service issues

• Knowledge in broadband internet, fiber and cable
• Knowing and understanding WiFi connections
• Quickbooks and Sonar software knowledge
• Complete special projects and audits, as needed. - Assist with other office duties as necessary. What would help you stand out from the rest? - Previous entry-level, or higher, technical support experience. - Microsoft Office experience. - Previous call center experience. - Quickbooks and Sonar Software