IT Support Team Lead

We’re Capital on Tap 👋💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! IT Support Team Lead

London, Old Street  |  4 days per week in the office

We're looking for a technically sharp IT Support Team Lead to provide a senior role in the delivery of first-class IT support across our London HQ and multiple UK sites, combined with taking an advanced role with IT related projects covering all aspects of EUC services from networking and wifi to the development and improvement of a Jira based survive desk. This is a hands-on senior role: you'll be an escalation point for a close-knit team, technically credible enough to earn their respect, and energetic enough to set the standard others want to follow and able to represent yourself as a face of IT support across the business. This role would be ideally suited to either an existing support team lead, or a senior support engineer ready to take the next step with a genuine appetite for stepping into a position that leads and mentors others. Reporting to the Head of IT Security & Operations, you'll combine deep technical knowledge with genuine people leadership - coaching and developing the team around you while staying firmly hands-on yourself. We use a modern Microsoft-heavy stack (Intune, Azure AD/Entra, SQL, Jira, Google Workspace) and move fast. If you thrive in a high-pace fintech environment, lead by doing, and want to take an active part in making the workplace a better place to be, this role is for you.