Posted May 6, 2026
Key Responsibilities:
Design and implement Customer Application Journeys, KYC Operational workflows for customer onboarding, periodic and event-driven KYC reviews, material change event processing, customer risk rating, and approval flows. - Configure and manage case types, stages, routing, SLAs, workbaskets, and multistage approvals across different lines. - Develop rules-driven decision logic and risk scorecard development aligned to KYC policy and regulatory requirements. - Partner with Product Owners, BAs/BSAs, and Data teams to assess data impact, ensure auditability, traceability, and control integrity in all PEGA implementations. - Support knowledge transition from incumbent vendors using structured shadowing and documentation. Qualification Required:
510+ years of overall experience with 58+ years of hands-on Business Analysis and delivery. - Strong experience in workflow and rules-heavy PEGA implementations. - Proven AML / KYC domain expertise within large banking environments. - Experience working in regulatory-driven delivery programs with fixed timelines. - Ability to operate at Manager / Senior Consultant level, coordinating across technology, data, and business stakeholders. - Preferred experience with centralized KYC remediation or customer lifecycle platforms. - Exposure to customer master data / entity resolution architectures. - Prior experience supporting vendor transitions or insourcing programs. - Professional certification like CAMS, CAMI, SAFe PO/PM, CSM, CSPO. - PEGA CSA / CSSA / LSA certification. Role Overview: You will be working as a Sr Consultant / Manager in a centralized enterprise KYC system in Bangalore or Chennai. The key responsibilities include designing and implementing customer application journeys, KYC operational workflows, configuring and managing case types, stages, routing, and developing rules-driven decision logic aligned with KYC policy and regulatory requirements. You will collaborate with various teams to assess data impact, ensure auditability, and support knowledge transition. Key Responsibilities:
Design and implement Customer Application Journeys, KYC Operational workflows for customer onboarding, periodic and event-driven KYC reviews, material change event processing, customer risk rating, and approval flows. - Configure and manage case types, stages, routing, SLAs, workbaskets, and multistage approvals across different lines. - Develop rules-driven decision logic and risk scorecard development aligned to KYC policy and regulatory requirements. - Partner with Product Owners, BAs/BSAs, and Data teams to assess data impact, ensure auditability, traceability, and control integrity in all PEGA implementations. - Support knowledge transition from incumbent vendors using structured shadowing and documentation. Qualification Required:
510+ years of overall experience with 58+ years of hands-on Business Analysis and delivery. - Strong experience in workflow and rules-heavy PEGA implementations. - Proven AML / KYC domain expertise within large banking environments. - Experience working in regulatory-driven delivery programs with fixed timelines. - Ability to operate at Manager / Senior Consultant level, coordinating across technology, data, and business stakeholders. - Preferred experience with centralized KYC remediation or customer lifecycle platforms. - Exposure to customer master data / entity resolution architectures. - Prior experience supporting vendor transitions or insourcing programs. - Professional certification like CAMS, CAMI, SAFe PO/PM, CSM, CSPO. - PEGA CSA / CSSA / LSA certification.
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