AI & Automation Engineer

Job Description Hi, I'm Rita Dias, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. This position combines strong software engineering foundations with hands-on experience across modern AI platforms, including Glean, Microsoft Copilot, and AWS Bedrock. What you will be doing: Build, configure, and optimize AI agents across Glean, Copilot, and AWS Bedrock. Implement RAG patterns, prompt engineering, and structured output workflows where required. Integrate enterprise data sources (SharePoint, Dynamics, Confluence, ADO, Fabric) into AI solutions. Develop and maintain reusable components, APIs, and automation modules for AI-driven use cases. Write clean, maintainable code using modern programming languages (Python, TypeScript/JavaScript, C#, or similar). Design and develop microservices, APIs, and serverless functions to support AI and automation workflows. Build automations using enterprise tools (e.g., Power Automate, custom APIs, scripting). Follow engineering best practices including CI/CD, version control, unit testing, and documentation. Implement and maintain integrations between AI platforms and enterprise systems. Is this opportunity right for you? We are looking for candidates who have: Bachelor's degree in computer science, Engineering, Information Systems, or related field. 3–5 years of experience in software engineering, automation development, or AI engineering. Hands-on experience with at least two enterprise AI platforms: Glean AI, Microsoft Copilot, AWS Bedrock, or equivalent LLM frameworks. Strong programming skills in one or more modern languages (Python, JavaScript/TypeScript, C#, Java, Go, etc.). Experience building APIs, integrating data sources, and working with cloud services (Azure, AWS). Familiarity with version control (Git), CI/CD pipelines, and modern DevOps practices. Ability to analyze complex technical problems and deliver high-quality solutions. CSGer Perks & Benefits Work from Home Employee Belonging Groups Medical / Dental / Life Insurance Meal Voucher Day-care benefits Paid Vacation, Volunteer, and Holiday Time Off And so much more! Location(s): Brazil Remote Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles: Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen. Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect—that's just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here. Introduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match. CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. If not us, then who? Learn more CSG is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer. CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision. CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. For the EEO it's the Law posting, click HERE .