Client Operations Analyst | Real Estate SaaS | Remote - PH

Who might be a great fit

You may be a strong match if you are:

• A former teacher, tutor, or trainer who loves explaining things clearly and patiently
• Someone with an analytical mind who enjoys working with numbers, spreadsheets, and reports
• A curious professional who likes to understand the "why" behind things, not just follow steps
• Someone looking for a meaningful, long-term role where your thinking is valued

What you will do

• Support our US-based clients through chat (primary), with occasional email and voice calls
• Help new clients get started and confidently use the platform
• Notice patterns in client questions and help us improve our documentation, onboarding, and product
• Review usage data and support metrics, and insights with our team
• Work closely with our Management and engineering team to surface ideas, bugs, and opportunities
• Build and maintain knowledge resources so our team and clients keep getting better experiences

Requirements

What we are looking for

• Excellent written English; comfortable and confident on calls when needed
• Strong comfort with spreadsheets and basic data analysis (e.g. pivot tables, VLOOKUP, simple reports)
• Clear, patient communication and a genuine interest in helping people
• Critical thinking and the ability to figure things out independently
• A learning mindset and pride in doing good work
• At least 2 years of professional experience in roles that required thinking, analysis, or teaching

Nice to have

• Background in teaching, tutoring, instructional design, or corporate training
• Experience with SaaS platforms, US real estate, or property data
• Experience creating dashboards, reports, training materials, or knowledge bases
• Self-taught skills you are proud of (this tells us you love to learn)

Benefits

• 100% remote / home-based work
• Monthly salary: PHP 40,000 – 45,000
• Collaborative and supportive team