Posted May 4, 2026
Key Responsibilities:
Incident Management: Monitor and respond to customer queries via email, chat, and ticketing systems. - Troubleshooting: Diagnose and resolve basic software, system, and network issues following standard operating procedures. - User Support: Assist users with login issues, application navigation, and general usage queries. - Escalation Handling: Identify and escalate complex technical issues to L2 support teams when necessary. - Documentation: Maintain records of support cases, resolutions, and troubleshooting steps in the knowledge base. - Monitoring & Reporting: Track system performance, log recurring issues, and suggest process improvements. - Collaboration: Work closely with internal teams like Engineering, Product, and Customer Success to improve user experience. Qualifications Required:
Education: Bachelor's degree in Computer Science, Information Technology, or a related field. - Technical Skills:
Basic knowledge of Windows/Linux OS, networking, and cloud applications. - Experience With SQL Queries For Basic Troubleshooting (preferred). - Familiarity with ticketing tools like Jira, confluence. - Understanding of APIs and system integrations (good to have). - Soft Skills:
Excellent problem-solving and analytical skills. - Strong communication skills in English (verbal and written). - Ability to work in shifts. - Customer-focused mindset with a proactive approach. Join the vibrant and forward-thinking team at KlearNow.AI as we continue to push the boundaries of AI/ML technology. We offer a competitive salary, flexible work arrangements, and ample opportunities for professional growth. If you are passionate about shaping the future of logistics and supply chain and making a difference, we invite you to apply. Role Overview: As an L1 Support Engineer at KlearNow.AI, your mission is to challenge the status quo of supply chain operations by engaging clients and sharing great stories. You will be part of a diverse, high-energy workplace where you will play a crucial role in ensuring smooth operations and a great user experience for our clients. Key Responsibilities:
Incident Management: Monitor and respond to customer queries via email, chat, and ticketing systems. - Troubleshooting: Diagnose and resolve basic software, system, and network issues following standard operating procedures. - User Support: Assist users with login issues, application navigation, and general usage queries. - Escalation Handling: Identify and escalate complex technical issues to L2 support teams when necessary. - Documentation: Maintain records of support cases, resolutions, and troubleshooting steps in the knowledge base. - Monitoring & Reporting: Track system performance, log recurring issues, and suggest process improvements. - Collaboration: Work closely with internal teams like Engineering, Product, and Customer Success to improve user experience. Qualifications Required:
Education: Bachelor's degree in Computer Science, Information Technology, or a related field. - Technical Skills:
Basic knowledge of Windows/Linux OS, networking, and cloud applications. - Experience With SQL Queries For Basic Troubleshooting (preferred). - Familiarity with ticketing tools like Jira, confluence. - Understanding of APIs and system integrations (good to have). - Soft Skills:
Excellent problem-solving and analytical skills. - Strong communication skills in English (verbal and written). - Ability to work in shifts. - Customer-focused mindset with a proactive approach. Join the vibrant and forward-thinking team at KlearNow.AI as we continue to push the boundaries of AI/ML technology. We offer a competitive salary, flexible work arrangements, and ample opportunities for professional growth. If you are passionate about shaping the future of logistics and supply chain and making a difference, we invite you to apply.
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